Pet Care Client Concierge & Experience Lead

Vet Group; Northampton; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Our Northampton Vets for Pets Hospital, part of Vet Group, is seeking a friendly client-facing assistant to connect clients with the clinical team and ensure exceptional service for pets and their families.

You will greet clients, provide guidance, manage payments and bookings, and keep yourself up-to-speed with practice services using our online booking system. A busy, customer-centric environment awaits, with opportunities for career development and staff discounts.

Qualifications

• Customer service experience preferred but not essential.
• Computer literacy is a must.
• Friendly and welcoming face for clients and pets.
• Able to manage payments and bookings confidently.

Responsibilities

• Greet clients and provide support, guidance, and expertise.
• Build strong relationships with clients, their pets and the team.
• Coordinate day-to-day practice routines using the online booking system.
• Ensure clients leave with absolute satisfaction and look forward to their next visit.
• Provide up-to-speed information on practice services and additional services.

Skills

Customer service

Teamwork

Computer literacy

Cash handling

Tools

Online booking system

Job description

Our Northampton Vets for Pets Hospital, part of Vet Group, is seeking a friendly client-facing assistant to connect clients with the clinical team and ensure exceptional service for pets and their families.

You will greet clients, provide guidance, manage payments and bookings, and keep yourself up-to-speed with practice services using our online booking system. A busy, customer-centric environment awaits, with opportunities for career development and staff discounts.