Pet Care Client Concierge (Part-Time)

Vets for Pets; Highweek; On-site; GBP 18,000 - 19,000; Part time

Job summary

Vets for Pets is seeking a friendly, highly organized Client Care Advisor to join our busy practice. This part-time role focuses on delivering exceptional client service and supporting the clinical team, with a 4-week rolling rota including weekdays, mornings, evenings, and weekend shifts.

The role requires excellent communication, IT proficiency, calm under pressure, and strong teamwork. Compensation ranges from £12.71–£13.30 per hour depending on experience, with company benefits and online

Responsibilities

• Appointment Management: Managing bookings in a professional and efficient manner using our practice database systems.
• Client Reception: Welcoming clients and their pets, being sensitive to their individual needs, and maintaining a professional image at all times.
• Advisory Role: Developing product and procedure knowledge to advise clients appropriately, in line with practice protocols.
• Team Collaboration: Communicating and working within a team on a daily basis to ensure we meet our high standards of service.
• Practice Maintenance: Ensuring the reception area is kept to a high standard of cleanliness and presentation.
• Financial Awareness: Demonstrating an awareness of financial controls, including processing payments and handling banking duties.

Job description

Vets for Pets is seeking a friendly, highly organized Client Care Advisor to join our busy practice. This part-time role focuses on delivering exceptional client service and supporting the clinical team, with a 4-week rolling rota including weekdays, mornings, evenings, and weekend shifts.

The role requires excellent communication, IT proficiency, calm under pressure, and strong teamwork. Compensation ranges from £12.71–£13.30 per hour depending on experience, with company benefits and online