Veterinary Client Care Concierge

Medivet & Partners; Enfield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Health plan

Counselling and wellbeing support

Life assurance 3x salary

5 weeks annual leave + Bank Holidays

Day off for you

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners in Enfield is seeking a friendly, organised and compassionate Client Care Assistant to join our busy 24-hour veterinary hospital. You will be at the heart of our hospital, delivering an exceptional experience for clients and their pets from the moment they walk through our doors.

This is a varied, fast-paced reception role, working with a team of veterinary surgeons, nurses and support staff.

Qualifications

• Excellent communication and interpersonal skills.
• Genuine passion for providing outstanding client care.
• Calm and compassionate in a busy environment; highly organised with attention to detail.

Responsibilities

• Welcome clients and their pets to the hospital and provide a warm, professional first impression.
• Manage a busy reception area in a calm and organised manner.
• Answer telephone calls and respond to client enquiries on email.
• Booking appointments and coordinating client visits.
• Processing payments and assisting with account queries.
• Liaise closely with the veterinary surgeons, nurses and support staff.
• Communicate important information accurately between clients and the clinical team.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Process any repeat prescription order requests.
• Undertake daily, weekly and monthly reception tasks.

Skills

Excellent communication

Interpersonal skills

Organised

Attention to detail

Job description

Medivet & Partners in Enfield is seeking a friendly, organised and compassionate Client Care Assistant to join our busy 24-hour veterinary hospital. You will be at the heart of our hospital, delivering an exceptional experience for clients and their pets from the moment they walk through our doors.

This is a varied, fast-paced reception role, working with a team of veterinary surgeons, nurses and support staff.