Pet Care Concierge & Client Experience Lead

Vet Group; Colton; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Staff discount

Discounts & cashback

Pension scheme

Zusammenfassung

Vet Group in Leeds Colton is seeking a friendly veterinary receptionist to join our welcoming team. You’ll be the first point of contact for clients and their pets, handling bookings, payments and day-to-day administration with warmth and professionalism.

No veterinary reception experience is required; attitude and willingness to learn matter. Strong customer service background and empathy for pets and clients are essential in a busy practice.

Qualifikationen

• No veterinary reception experience is required; attitude and willingness to learn matter.
• Strong customer service background and empathy for pets and clients.
• Organised and able to juggle priorities in a busy environment.

Aufgaben

• Welcoming clients and their pets with warmth, empathy and professionalism.
• Being a friendly and reassuring voice on the telephone.
• Managing emails, WhatsApp and other digital communications.
• Booking appointments and helping keep the practice running smoothly.
• Taking payments and processing prescription requests.
• Maintaining accurate client and patient records.
• Supporting our clinical team with administration, including paperwork for hospitalised patients.
• Processing insurance claim forms and registering microchips.
• Completing daily cashing-up and other reception administration.
• Keeping the reception area clean, tidy and welcoming.
• Talking to clients about our Complete Care Plan and helping them understand how it can support their pet's ongoing health and wellbeing.
• Helping ensure clear, compassionate communication between clients and our clinical team.
• Using our online booking and practice management systems.

Kenntnisse

Customer service

Communication

Organisational skills

Teamwork

Attention to detail

Computer literacy

Tools

Practice management software

Jobbeschreibung

Vet Group in Leeds Colton is seeking a friendly veterinary receptionist to join our welcoming team. You’ll be the first point of contact for clients and their pets, handling bookings, payments and day-to-day administration with warmth and professionalism.

No veterinary reception experience is required; attitude and willingness to learn matter. Strong customer service background and empathy for pets and clients are essential in a busy practice.