Client Care Advisor

Vet Group; Northampton; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Our Northampton Vets for Pets Hospital, part of Vet Group, is seeking a friendly client-facing assistant to connect clients with the clinical team and ensure exceptional service for pets and their families.

You will greet clients, provide guidance, manage payments and bookings, and keep yourself up-to-speed with practice services using our online booking system. A busy, customer-centric environment awaits, with opportunities for career development and staff discounts.

Qualifications

• Customer service experience preferred but not essential.
• Computer literacy is a must.
• Friendly and welcoming face for clients and pets.
• Able to manage payments and bookings confidently.

Responsibilities

• Greet clients and provide support, guidance, and expertise.
• Build strong relationships with clients, their pets and the team.
• Coordinate day-to-day practice routines using the online booking system.
• Ensure clients leave with absolute satisfaction and look forward to their next visit.
• Provide up-to-speed information on practice services and additional services.

Skills

Customer service

Teamwork

Computer literacy

Cash handling

Tools

Online booking system

Job description

If you enjoy providing great customer service, working in a team and care about animals, we have just the opportunity for you at our Northampton Vets for Pets Hospital to start as soon as possible. What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
• Previous veterinary experience desirable but not essential., In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
  You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. The salary will be in line with the National Minimum Wage.
• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect, and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, People, and our Planet. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Business Unit: Vet Group Date: 17 Sept 2026