Pet Care Concierge & Client Experience Pro

Vets for Pets; Grantham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

20% discount

Pension

Holiday allowance

Career development

Job summary

Vets for Pets Grantham is seeking a welcoming receptionist to join our team. You will greet clients and their pets, guide them through services, and ensure a smooth visit from arrival to payment. Strong communication and computer literacy are essential, with the online booking system used daily.

This full-time role covers 40 hours per week, including four 10-hour weekdays and one in three Saturday mornings, paid as overtime. Prior experience in customer-facing roles is preferred.

Qualifications

• Previous experience in a customer facing role is preferred.
• Strong client service and communication skills are essential.
• Ability to navigate the online booking system and process payments.

Responsibilities

• Greet clients and their pets on arrival and provide guidance.
• Support clients with services and bookings, ensuring a smooth visit.
• Handle payments and future bookings confidently and accurately.
• Coordinate day-to-day practice operations to support the clinical team.

Skills

Customer service

Communication

Computer literacy

Team player

Tools

Online booking system

Payments handling

Job description

Vets for Pets Grantham is seeking a welcoming receptionist to join our team. You will greet clients and their pets, guide them through services, and ensure a smooth visit from arrival to payment. Strong communication and computer literacy are essential, with the online booking system used daily.

This full-time role covers 40 hours per week, including four 10-hour weekdays and one in three Saturday mornings, paid as overtime. Prior experience in customer-facing roles is preferred.