Pet Care & Client Experience Specialist (Equity)

Hellovet; Enfield; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Hello Vet is seeking a Client Care Associate to warmly welcome pets and their owners, book appointments, and handle queries and administrative tasks. You will work closely with the veterinary team to ensure smooth, digitally coordinated care for every patient.

Applicants should be experienced in animal handling and committed to a calm, solution-focused approach. You will join a collaborative, technology-driven practice that values wellbeing and ongoing training.

Qualifications

• Excellent communication skills in person and digital channels.
• Comfortable handling and restraining animals for clinical examinations.

Responsibilities

• Welcome clients and patients to the clinic and manage front-of-house duties.
• Book appointments and manage digital records and administrative tasks.
• Support the veterinary team and keep clients informed about care and processes.

Skills

communication

animal handling

calm under pressure

Job description

Hello Vet is seeking a Client Care Associate to warmly welcome pets and their owners, book appointments, and handle queries and administrative tasks. You will work closely with the veterinary team to ensure smooth, digitally coordinated care for every patient.

Applicants should be experienced in animal handling and committed to a calm, solution-focused approach. You will join a collaborative, technology-driven practice that values wellbeing and ongoing training.