Personalised Care Support Officer

County Durham & Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional NHS foundation trust seeks a Personalised Care Support Officer to provide essential administrative support within Cancer Services. The role involves coordinating cancer education and information services, supporting various teams, and maintaining effective communication with healthcare staff and patients. Qualifications include GCSEs in English and Mathematics and NVQ Level 3. Ideal candidates will possess strong organizational skills, attention to detail, and familiarity with NHS operations, ensuring positive patient experiences and efficient service delivery.

Qualifications

• Proven administrative/secretarial experience in a similar role.
• Ability to prioritise and organise own workload effectively.
• Experience in the NHS and knowledge of cancer pathways.

Responsibilities

• Support and coordinate cancer information, education, and personalized care teams.
• Maintain and update intranet site and produce newsletters.
• Organise educational events and collect patient feedback.
• Provide support to visitors of Macmillan Information and Support Centres.

Skills

Note-taking

Teamwork

Problem-solving

Communication

Confidentiality Awareness

Legislation Knowledge

Cancer Agenda Awareness

Education

GCSE English and Mathematics grades A-C or equivalent

NVQ 3 or equivalent experience

Tools

Microsoft Office

Job description

County Durham & Darlington NHS Foundation Trust – Personalised Care Support Officer

Job Overview

Band 3 role within Cancer Services. Provide administrative support across County Durham and Darlington, supporting cancer information, education and personalised care teams.

Key Responsibilities

• Support Macmillan Personalised Care, Cancer Education and Macmillan Information and Support teams with data audit, reporting, minute taking and cancer awareness activities.
• Maintain intranet site, coordinate and produce a regular newsletter.
• Plan, organise education and other events and gather patient experience feedback.
• Provide information and support to people visiting the Macmillan Information and Support Centres.
• Underpin the development of personalised care in cancer through provision of administrative support.

Person Specification – Skills & Knowledge

• Ability to take accurate notes and summarise actions at meetings.
• Work effectively with low supervision and as part of several teams.
• Confidentiality awareness and ability to identify problems and solve with the team.
• Communicate with a wide range of health care staff and patients.
• Follow policy and procedure guidance and identify where change may be required.
• Knowledge of legislation regarding patient and staff data and confidentiality.
• Awareness of the Cancer agenda and ability to contribute to improvement of patient pathways.

Qualifications

• GCSE English and Mathematics grades A-C or equivalent.
• NVQ 3 or equivalent experience.

Experience

• Administrative/secretarial experience and customer/care experience.
• Ability to organise and prioritise own workload.
• Computer literacy: Microsoft packages.
• Experience working in the NHS and awareness of cancer pathways and treatments.

Special Conditions

• Ability to input data for significant periods of time using a VDU and concentrate on tasks with interruptions.
• Travel across trust sites as required.
• Positive attitude, flexible and adaptable.

EEO Statement

We encourage applications from disabled, Black, Asian, Minority Ethnic (BAME) and other under‑represented groups.

Contact

Name: Susan Remillard
Email: [e-mail]

Closing date

01 January 2026

Disclosure and Barring Service Check

Subject to the Rehabilitation of Offenders Act 1975 and required for DBS.

Employer

County Durham & Darlington NHS Foundation Trust