Personal Shopper

Gymshark; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fitness brand in Greater London is seeking a retail associate who embodies Gymshark's mission of building community. This role requires previous retail experience, a knack for exceptional customer service, and the ability to build relationships. Candidates should be passionate about fashion trends and attentive to detail. The role offers various perks including healthcare benefits, generous holiday allowance, and a contributory pension scheme. Applicants should possess a cooperative spirit and work well in a dynamic environment.

Benefits

Funded Healthcare benefit

25 days holiday & Bank Holidays

Contributory Employer pension scheme

Gymshark Employee Discount

Access to High Street cashback and discounts

Financial, Physical and Mental Wellbeing Support

Enhanced Family Leave package

Funded multi-site fitness membership

Life Assurance

Qualifications

• Driven to learn all things product and answer questions.
• Confident in approaching customers and meeting their needs.
• Able to work collaboratively in a team.

Responsibilities

• Meet customers who have booked appointments.
• Select products that fulfill customers' needs.
• Maintain awareness of brand and product.

Skills

Previous experience in a retail/sales environment

Customer service skills

Ability to build relationships

Passionate about styling and trends

Attention to detail

Capability to work in a fast-paced environment

Job description

As a brand, our mission is to unite the conditioning community, and for the first time ever, we are doing this in a permanent retail space. As the most important role in the store team, you’ll play a pivotal part in bringing Gymshark to life, in real life. Our store will behave in a way that’s totally unique to Gymshark. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

WORKING HOURS: Full Time

What You’ll Need

• Previous experience in a retail/sales environment
• Driver of exceptional customer service using positive language, clear communication, effective listening
• Additional languages spoken would be a bonus
• Confident in approaching and building relationships with the community. Going above and beyond in catering to individual needs (personal, cultural) by remaining adaptive and attentive
• Passionate about styling whilst aware of current trends within both the brand and industry
• Attention to detail – making suggestions that are in line with a customer's vision, according to their needs
• Driven to learn all things product – delivering information and answering questions about our product
• Ability to work collaboratively in both a smaller and wider team
• Capable and confident in working in a fast‑paced environment whilst balancing multiple requests
• Driven to achieve and exceed team KPIs

What You’ll Be Doing

• Meeting customers who’ve booked an appointment
• Getting to know customers’ likes, dislikes and budget
• Select products or services that fulfil customers’ needs
• Build, maintain and develop a rapport with our community
• Finding potential walk‑in customers on the shop floor during appointment‑free periods
• Fulfilling admin duties, such as tracking and sending over KPIs and appointment notes
• Ensuring the 121 Shopping space is fully stocked and tidy
• Maintaining deep brand and product awareness, supporting the wider team with product education as experts

THE PERKS

• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi‑site fitness membership
• Life Assurance

Note

The benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [e-mail].

OUR VALUES ARE INVALUABLE

Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First).

Disability Confident Committed

✅ We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long‑term conditions who meet the minimum criteria for the role.

Privacy Statement

🔏 We understand that keeping your data safe is really important – it’s important to us too! When you apply for a role with us, your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively “Gymshark”). This data will be processed subject to our Job Applicant Privacy Notice. Please confirm your acknowledgment of this.