Digital Banking Consultant - Brighton Branch

Santander; Brighton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual cash allowance

Holiday entitlement: 25 days + bank

Healthcare benefits

Pension scheme

Life insurance and income protection

Employee share plans

Staff product versions

Competitive rewards

Wellbeing programs

Family leave & childcare options

Volunteering opportunities

Global growth opportunities

Job summary

Santander in Brighton is looking for a Customer Service Consultant to support personal banking customers, helping them get the most from digital channels while delivering a personalised, human service. The role focuses on building trust and loyalty through proactive engagement with customers in a branch environment and via digital tools.

The position offers a hybrid working pattern with onsite training and a starting salary of £25,000 plus a £500 flexible benefit allowance and the potential for

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Assist customers face-to-face, over the phone, and via video to meet banking needs.
• Encourage and explain digital banking using mobile and online platforms.
• Identify customer needs and suggest suitable products and services.
• Resolve queries promptly with clear, practical solutions.
• Build lasting relationships through personalised service and engagement.
• Promote digital self-service using in-branch tech and devices.
• Work with colleagues to deliver a consistent, high-quality customer experience.
• Identify opportunities to improve how we support customers and service delivery.

Skills

Customer service across channels

Banking product experience

Team collaboration

Job description

Santander in Brighton is looking for a Customer Service Consultant to support personal banking customers, helping them get the most from digital channels while delivering a personalised, human service. The role focuses on building trust and loyalty through proactive engagement with customers in a branch environment and via digital tools.

The position offers a hybrid working pattern with onsite training and a starting salary of £25,000 plus a £500 flexible benefit allowance and the potential for