Digital Banking Support Specialist

Santander Bank; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Voluntary healthcare benefits

Pension: employer contributions 8%+

Share plans

Wellbeing support and discounted perks

Job summary

Santander Bank in the UK is recruiting for a role that focuses on helping customers feel confident with their finances and digital banking tools. You will support personal banking customers across face-to-face, telephone and video channels, while delivering a personalised service that builds trust and loyalty.

The role emphasizes collaboration, proactive product recommendations, and driving digital self-service adoption.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander Bank in the UK is recruiting for a role that focuses on helping customers feel confident with their finances and digital banking tools. You will support personal banking customers across face-to-face, telephone and video channels, while delivering a personalised service that builds trust and loyalty.

The role emphasizes collaboration, proactive product recommendations, and driving digital self-service adoption.