Digital Banking Customer Consultant

Santander UK plc.; Alton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 allowance

25 days holiday

Pension

Healthcare benefits

Death in service

Share plans

Staff product access

Wellbeing programs

Career growth

Job summary

Santander UK plc. at the Alton branch is seeking a Customer Service Consultant to support personal banking customers, promote digital channels, and deliver a human, personalised service.

You will work across face-to-face, phone and video channels, helping customers use digital banking and choose suitable products while building trust and loyalty. The role offers a hybrid pattern after onsite training.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self‑service adoption using customer devices and in‑branch technology.
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK plc. at the Alton branch is seeking a Customer Service Consultant to support personal banking customers, promote digital channels, and deliver a human, personalised service.

You will work across face-to-face, phone and video channels, helping customers use digital banking and choose suitable products while building trust and loyalty. The role offers a hybrid pattern after onsite training.