Digital Banking Advisor — Customer Service Specialist

Banco Santander SA

Brighton

On-site

GBP 23,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Salary + bonus

Pension

Healthcare

Annual leave

Staff product deals

Job summary

Banco Santander SA in the United Kingdom is recruiting a Customer Service Consultant at the TSB Brighton branch on a 12-month FTC. You will support personal banking customers face-to-face, by phone and via video, helping them navigate digital banking while delivering a warm, human service that builds trust.

The role emphasises identifying suitable products, resolving queries, and fostering long-term relationships.

Qualifications

Experience delivering excellent customer service across multiple channels.
Experience supporting customers with financial products or services.
Experience working in a collaborative team environment.

Responsibilities

Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
Helping customers build confidence in using digital banking services, including mobile and online platforms.
Understanding customer needs and proactively identifying the most suitable products and services.
Resolving customer queries efficiently and providing clear, practical solutions.
Building strong, lasting relationships through personalised service and regular engagement.
Encouraging digital self-service adoption using customer devices and in-branch technology.
Collaborating with colleagues to deliver a consistent and high-quality customer experience.
Identifying opportunities to improve how we support customers and enhance service delivery.