Digital Banking Concierge – Customer Service Specialist

Banco Santander SA; United Kingdom; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Bonus 8%

Pension plan

Holiday entitlement

Zusammenfassung

Santander is seeking a Customer Service Consultant at the Bluewater TSB branch to support personal banking customers across face-to-face, telephone, and digital channels. The role focuses on delivering a personalised, human experience while helping customers feel confident with digital banking tools.

The position offers hybrid working, a starting salary of £25,000 with a £500 flexible benefits allowance and a discretionary 8% annual bonus, plus extensive wellbeing and pension support.

Qualifikationen

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Aufgaben

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Kenntnisse

Customer service

Multi-channel support

Communication skills

Jobbeschreibung

Santander is seeking a Customer Service Consultant at the Bluewater TSB branch to support personal banking customers across face-to-face, telephone, and digital channels. The role focuses on delivering a personalised, human experience while helping customers feel confident with digital banking tools.

The position offers hybrid working, a starting salary of £25,000 with a £500 flexible benefits allowance and a discretionary 8% annual bonus, plus extensive wellbeing and pension support.