Digital Banking Support Advisor

Santander Bank; Huddersfield; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 allowance

25 days holiday

Healthcare benefits

Pension contributions 8%

Staff discounts

Job summary

Santander UK is seeking a customer service-focused adviser to help personal banking customers get the most from digital banking, delivering a personalised, human experience that builds trust and loyalty.

In this role you will support customers across face-to-face, telephone and video channels, encourage digital self-service, and build lasting relationships through regular engagement while helping customers feel confident managing their money.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel

Financial products

Teamwork

Job description

Santander UK is seeking a customer service-focused adviser to help personal banking customers get the most from digital banking, delivering a personalised, human experience that builds trust and loyalty.

In this role you will support customers across face-to-face, telephone and video channels, encourage digital self-service, and build lasting relationships through regular engagement while helping customers feel confident managing their money.