Digital Banking Concierge

Banco Santander SA; United Kingdom; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary: £25,000 + £500 allowance

8% discretionary bonus

26 days holiday after 5 years

Pension contributions

Job summary

Santander UK is hiring a Customer Service Consultant at the Bluewater branch. The role focuses on helping personal banking customers maximise digital banking while delivering a personalised, human service that builds long-term trust.

The position offers hybrid work after onsite training, with a strong emphasis on customer interaction and digital guidance. A competitive package accompanies the role.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers face-to-face, by phone, and via video to meet banking needs.
• Help users adopt digital banking (mobile/online).
• Identify suitable products and services based on customer needs.
• Resolve queries with clear, practical solutions.
• Build lasting relationships through personalised service and engagement.
• Encourage digital self-service and in-branch tech usage.
• Collaborate with colleagues to ensure consistent, high-quality service.
• Identify opportunities to improve service delivery.

Skills

Multichannel service

Banking product knowledge

Collaborative teamwork

Job description

Santander UK is hiring a Customer Service Consultant at the Bluewater branch. The role focuses on helping personal banking customers maximise digital banking while delivering a personalised, human service that builds long-term trust.

The position offers hybrid work after onsite training, with a strong emphasis on customer interaction and digital guidance. A competitive package accompanies the role.