Digital Banking Support Champion (Hybrid)

Santander Bank; Beverley; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefit allowance

Holiday entitlement

Healthcare benefits

Pension contributions

Staff product access

Share plans

Wellbeing programs

Job summary

Santander is hiring for a customer-focused role at our UK sites. You will support personal banking customers across face-to-face, telephone and video channels, helping them get the most from online and mobile banking while delivering a personalised service that builds trust.

The role emphasizes understanding customer needs, resolving queries efficiently, and fostering long-term relationships through proactive, human support.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels.
• Help customers build confidence in using digital banking services.
• Understand customer needs and proactively identify suitable products.

Skills

Customer service

Digital banking

Team collaboration

Job description

Santander is hiring for a customer-focused role at our UK sites. You will support personal banking customers across face-to-face, telephone and video channels, helping them get the most from online and mobile banking while delivering a personalised service that builds trust.

The role emphasizes understanding customer needs, resolving queries efficiently, and fostering long-term relationships through proactive, human support.