Personal Banker

The Co-operative Bank; Nottingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A UK ethical banking institution seeks a Personal Banker in Nottingham to manage customer portfolios and optimize banking services. The ideal candidate should possess strong customer service and sales experience, excellent communication skills, and a proactive approach to problem-solving. The role offers flexible working and various employee benefits, including a competitive pension and wellbeing support.

Benefits

Flexible working

27 days holiday plus buy 5 extra days

Competitive pension with up to 10% employer contribution

Income protection / life assurance

Wellbeing support

2 paid days for volunteering

Corporate discounts for retailers

Family-friendly policies

Inclusive network groups

Qualifications

• High levels of energy, resilience and self-motivation.
• Ability to achieve defined objectives/targets weekly and monthly.
• Detailed knowledge of banking processes is advantageous.
• Proven problem solving and analytical skills.

Responsibilities

• Conduct financial health checks and manage a portfolio of customers.
• Pro-actively manage financial needs and optimize bank accounts.
• Process applications for banking products.
• Resolve queries and complaints about accounts.
• Perform routine administrative duties.

Skills

Customer service excellence

Sales experience

Communication skills

Problem-solving

Energy and resilience

Job description

Personal Banker – Nottingham (Supporting Derby & Leicester)

Location: Nottingham (support Derby and Leicester branches when needed)

Salary: Up to £26,000

Contract: Permanent

Full Time: 35 hours per week – Monday to Friday 9:30am to 5pm and Saturday 9am to 12pm

Closing Date: 8 December 2025

Overview

At The Co-operative Bank we’re proud to be different. We value ethics, customer‑led policy and social justice. Join us to progress environmental and societal change as the UK’s original ethical bank.

Key Responsibilities

• Conduct financial health checks and manage a portfolio of customers, aiding them in opening, managing and optimising their bank accounts.
• Pro‑actively manage financial needs, identify opportunities to add value and help customers realise the full benefits of our services, both assisted and digitally.
• Process applications for banking products including current, savings and credit accounts.
• Fulfil customers’ requests such as verification of account details and printing of documents.
• Discuss bank policies and procedures and any changes affecting them.
• Refer customers to in‑house experts or relevant departments as necessary.
• Resolve queries and complaints about accounts and banking services.
• Perform routine administrative duties as required.

Qualifications

• Positive and enthusiastic approach to excellent customer service.
• Clear experience within a sales role is essential.
• High levels of energy, resilience and self‑motivation.
• Excellent verbal and written communication skills.
• The ability to achieve defined objectives/targets on a weekly and monthly basis.
• Proven problem solving and analytical skills.
• Detailed knowledge of banking processes, rules and regulations (advantageous).
• Cash handling experience.
• Computer literate with ability to navigate multiple systems quickly.
• Ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries.
• Proactive approach to educating and supporting customers and community engagement.
• Right to work in the UK at this time.

Benefits & What You Can Expect From Us

• Flexible working.
• 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days.
• Competitive pension with up to 10% employer contribution.
• Income protection / life assurance.
• Commitment to continued learning & development.
• Wellbeing support – Help@Hand, mental health, physiotherapy, GP access.
• 2 paid days for volunteering per year.
• MyReward corporate discount for over 800 retailers and Cycle to Work Scheme.
• Family‑friendly policies and a supportive working environment.
• Inclusive network groups within the Bank.

Our Bank is committed to creating a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

As a reputable employer regulated by the Financial Conduct Authority, offers of employment are subject to background checks, including criminal (DBS) and financial checks.