Permanent Guest Experience Associate – Cardiff

Cardiff City Centre; Cardiff; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Whitbread Benefits Card - up to 60%

Job summary

Premier Inn Cardiff City Centre is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and provide breakfast or dinner service. You may also work behind the bar and help guests with any questions, ensuring a smooth and pleasant stay.

As a frontline host, you’ll stay calm under pressure, take initiative, and support your team across shifts. Permanent contract, full training, and staff benefits are provided.

Qualifications

• Friendly, outgoing personality and a willingness to help guests.
• Ability to stay calm and professional in busy periods.
• Enjoy taking initiative and working as part of a team.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or dinner, including bar service and drinks.
• Answer questions and help solve guests' problems.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates when the hotel is busy.
• Ensure every guest feels looked after from arrival to departure.

Skills

People skills

Staying calm

Initiative

Flexibility

Job description

Premier Inn Cardiff City Centre is seeking a Ground Floor Team Member to welcome guests, assist with check-in, and provide breakfast or dinner service. You may also work behind the bar and help guests with any questions, ensuring a smooth and pleasant stay.

As a frontline host, you’ll stay calm under pressure, take initiative, and support your team across shifts. Permanent contract, full training, and staff benefits are provided.