Guest Experience Associate - Ground Floor (Permanent)

Premier-Inn; Launton; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card - up to 60%%2F

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Training and career development

Job summary

Premier Inn is hiring a Ground Floor Team Member for a busy hotel in Bicester. Join a welcoming team that greets guests, assists with check-in, and provides breakfast and dinner service. You’ll handle guest requests and help resolve issues to ensure a smooth stay.

Shifts include evenings and weekends; full training is provided and the role offers a permanent contract with guaranteed hours.

Qualifications

• Customer service oriented
• Ability to stay calm under pressure
• Team player and flexible for shifts

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including bar service and serving alcoholic drinks
• Answer questions and help solve problems for guests
• Keep reception, restaurant and public areas clean and welcoming
• Support teammates across the hotel when busy
• Ensure guests feel looked after from arrival to departure

Job description

Premier Inn is hiring a Ground Floor Team Member for a busy hotel in Bicester. Join a welcoming team that greets guests, assists with check-in, and provides breakfast and dinner service. You’ll handle guest requests and help resolve issues to ensure a smooth stay.

Shifts include evenings and weekends; full training is provided and the role offers a permanent contract with guaranteed hours.