Guest Experience Associate — Front Desk & Dining

Premier-Inn; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema

Job summary

Premier Inn Cambridge City East is seeking a Ground Floor Team Member to welcome guests, help with check-in and ensure a smooth stay. You’ll assist with breakfast and dinner service, including bar duties, and help keep the lobby and public areas welcoming.

No hotel experience is required; friendly, customer-focused people who stay calm in busy periods will fit in. The role offers permanent hours, training, and a supportive team.

Qualifications

• Friendliness and a willingness to help guests
• Strong communication and teamwork skills
• Ability to stay calm and solve problems in busy periods

Responsibilities

• Welcome guests and assist with check-in
• Serve breakfast or dinner and assist with bar service
• Answer questions and help solve problems for guests
• Keep reception, restaurant and public areas clean and inviting
• Support hotel teammates during busy periods
• Ensure guests feel cared for from arrival to departure

Skills

Customer service

Hospitality

Job description

Premier Inn Cambridge City East is seeking a Ground Floor Team Member to welcome guests, help with check-in and ensure a smooth stay. You’ll assist with breakfast and dinner service, including bar duties, and help keep the lobby and public areas welcoming.

No hotel experience is required; friendly, customer-focused people who stay calm in busy periods will fit in. The role offers permanent hours, training, and a supportive team.