Guest Experience Associate — Ground Floor, Permanent Contract

Premier-Inn; Weymouth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full training and support from day one

Whitbread Benefits Card – up to 60%  %

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Discounts on shopping, travel, cinema,

Job summary

Premier Inn in Weymouth is seeking a Ground Floor Team Member. You will greet guests, assist with check-in, and provide breakfast or dinner service as needed, including bar duties. You’ll also answer questions, help resolve issues, and maintain a welcoming hotel environment.

This permanent role requires flexibility for evenings, weekends and busy periods, with 24 guaranteed hours weekly and a focus on guest satisfaction and teamwork.

Qualifications

• Friendly and helpful attitude with guests.
• Ability to stay calm and professional during busy periods.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or dinner, including bar service and alcohol.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and presentable.
• Support teammates across the hotel during busy times.
• Ensure every guest feels looked after from arrival to departure.

Skills

Guest check-in

Food service

Customer service

Bar service

Problem solving

Teamwork

Multitasking

Job description

Premier Inn in Weymouth is seeking a Ground Floor Team Member. You will greet guests, assist with check-in, and provide breakfast or dinner service as needed, including bar duties. You’ll also answer questions, help resolve issues, and maintain a welcoming hotel environment.

This permanent role requires flexibility for evenings, weekends and busy periods, with 24 guaranteed hours weekly and a focus on guest satisfaction and teamwork.