Performance Measurement & Analytics Lead

Infected Blood Compensation Authority; Newcastle upon Tyne; On-site; GBP 45,000 - 58,000; Full time

Job summary

A public health authority in Newcastle upon Tyne seeks a Performance Measurement & Analytics Lead to define strategy and deliver KPIs. The successful candidate will develop performance frameworks and work closely with stakeholders to ensure alignment with strategic objectives. The role involves leading a team and driving social impact. Benefits include an attractive pension scheme, flexible working options, and generous leave provisions.

Benefits

Flexible working options

Civil Service Pension

32.5 days of paid annual leave plus 8 bank holidays

Enhanced parental leave

Qualifications

• Experience of developing KPIs and performance frameworks for an organisation (Lead Criteria).
• Proven track record in a technical leadership role with significant experience in business intelligence.
• Excellent communication skills (written and oral) and significant experience in senior customer engagement.
• Ability to capture customer requirements and identify gaps.
• Strong critical thinking: filter and synthesise large amounts of information.

Responsibilities

• Develop performance frameworks and KPIs to enable IBCA to measure its success.
• Work closely with stakeholders to ensure success measures align with strategic objectives.
• Identify gaps in tracking capabilities and raise them to appropriate teams.
• Lead and manage a group of analysts to build performance frameworks.

Job description

About IBCA

The Infected Blood Compensation Authority (IBCA) is a new arm’s‑length body set up at an unprecedented pace to administer compensation to people whose lives have been impacted by the infected blood scandal. IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them.

IBCA employees will be public servants. Successful applicants will join the Civil Service Pension Scheme. The mission means IBCA is likely operational for approximately 5 to 7 years; when winding down, employees will receive support to transition to other Civil Service roles or external employment.

Role: Performance Measurement & Analytics Lead

As the Performance Measurement & Analytics Lead you will define the strategy and delivery model for producing KPIs and measuring success that informs the Executive Committee, policy and operational leads, other IBCA functions and across the UK government.

You will build close relationships with IBCA business areas, ensuring KPIs and performance frameworks meet organisational needs while aligning to IBCA’s strategic objectives and value framework. You will champion how IBCA measures itself and work closely with stakeholders in Programme Delivery, Operations, Digital, Service, HR, and Finance.

We are looking for a highly motivated individual with a drive for social impact to join the advanced analytics and intelligence leadership team, quickly getting to grips with how we evaluate the success of a greenfield organisation set up at pace.

You will be a visible leader, providing technical and strategic leadership to your team, and supporting a G6 to shape an advanced analytics and intelligence unit. You will confidently lead on performance measurement, identify opportunities to create change, and proactively deliver a vision.

Responsibilities

• Develop performance frameworks and KPIs to enable IBCA to measure its success and understand the organisation.
• Work closely with internal and external stakeholders to ensure their needs are met and that success measures align with their understanding and the organisation’s strategic objectives.
• Understand tracking capabilities, identify gaps and raise them to appropriate teams to develop tracking plans to cover the gaps.
• Lead and manage a group of analysts who will build out performance frameworks for various areas around IBCA.

Essential Qualifications

• Experience of developing KPIs and performance frameworks for an organisation (Lead Criteria).
• Proven track record in a technical leadership role with significant experience in business intelligence or operational/performance management information analytics.
• Excellent communication skills (written and oral) and significant experience in senior customer and stakeholder engagement; ability to communicate complex technical detail to colleagues and leadership at all levels.
• Ability to capture customer requirements and identify gaps.
• Strong critical thinking: filter and synthesise large amounts of information to produce clear, logical and concise statements of information.

Desirable Qualifications

• Familiarity with agile delivery concepts and principles.
• Knowledge of government governance structures such as business cases, annual reviews, annual reports and accounts, and government service standards.

Technical Skills

• Performance measurement.
• Understanding analysis across the product life cycle.

Benefits

• A minimum 60% of your working time should be spent at your principal workplace.
• Premium allowance paid monthly after probation.
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• Civil Service Pension: attractive pension, benefits for dependants and employer contributions of 28.97%.
• 32.5 days of paid annual leave plus 8 bank holidays.
• Family‑friendly policies to support you and your everyday responsibilities.
• Enhanced maternity and paternity leave, up to 12 months shared parental leave.

Security and Clearance

Successful candidates must undergo a criminal record check. The role requires SC clearance, which would normally require 5 years UK residency in the past 5 years. This may delay or prevent appointment if not met.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• National of the Republic of Ireland
• National of Commonwealth countries who have the right to work in the UK
• National of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under EUSS
• National of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have applied for settled or pre‑settled status under EUSS
• Individuals with limited or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

How to Apply

Applicants who are successful at interview will be subject to pre‑employment screening, including a check on the Internal Fraud Database (IFD) and a right‑to‑work check. Access to childcare vouchers may be affected by moving to a public servant role. For further details contact the recruitment team.

EEO Statement

IBCA is committed to equal opportunities and we welcome applications from all backgrounds. Successful candidates will be selected solely on merit.