Performance Decisioning Lead

Tesco UK; Welwyn Garden City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail and technology company is looking for a Measurement and Insight Standards Leader to own measurement strategy, establish standards, and drive scalable reporting. The ideal candidate will have extensive experience in analytics and insights, proven ability to lead cross-functional teams, and a strong background in retail and customer programmes. This position promotes a balanced working arrangement, allowing for collaboration in the office and remote work to support personal commitments.

Qualifications

• Extensive experience in analytics and insights in multi-channel environments.
• Proven ability to design measurement quality frameworks.
• Skilled at leading complex, multi-disciplinary teams.

Responsibilities

• Define and evolve the end-to-end measurement framework.
• Establish best practices for testing and controls.
• Drive automation and standardisation for reporting.

Skills

Analytics & Measurement Expertise

Framework Leadership

Cross-Functional Influence

Industry Knowledge

Strategic Storytelling

Job description

Overview

In this role, you’ll be the guardian of measurement and insight standards for Personalisation—setting principles, standardising and automating outputs, and chairing key forums such as the Measurement Community of Practice and Customer Measurement Council. These forums ensure we’re not only doing things right but doing the right things. You’ll translate overarching strategies into practical operating rhythms, influence senior stakeholders, and make complex, customer-led decisions that drive business outcomes. Alongside this, you’ll coach and develop team members, balancing the delivery of short- and long-term value.

Responsibilities

• Own Measurement Strategy: Define and evolve the end-to-end measurement framework, ensuring robust, consistent metrics and methodologies aligned to business objectives.
• Set Standards & Governance: Establish best practices for testing, controls, and causal inference; act as the quality gatekeeper for all insight outputs.
• Enable Scalable Reporting: Drive automation and standardisation to create a single source of truth for personalisation performance.
• Innovate & Benchmark: Integrate advanced measurement techniques, embed compliance guardrails, and continuously benchmark against industry leaders.
• Collaborate & Influence: Partner with cross-functional teams and chair governance forums to validate approaches, inform decisions, and foster continuous learning.

• Analytics & Measurement Expertise: Extensive experience in analytics and insights, with strong knowledge of incrementality, controls, and causal measurement in multi-channel environments.
• Framework Leadership: Proven ability to design and maintain measurement quality frameworks and deliver measurable value through personalisation and CRM initiatives.
• Cross-Functional Influence: Skilled at leading complex, multi-disciplinary teams and simplifying technical methodologies for non-technical stakeholders.
• Industry Knowledge: Background in retail, loyalty, and multi-channel customer programmes.
• Strategic Storytelling: Ability to turn data into actionable strategies and communicate with clarity and impact at all levels.

About Tesco

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

Working arrangement

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

Inclusive recruitment

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, please contact us for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.