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People & Service Manager — Elevate Customer Experience

River Island Clothing Co., Ltd.

Devon and Torbay

On-site

GBP 28,000 - 36,000

Full time

Today
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Job summary

A leading retail brand in Plymouth is seeking a People & Service Manager to enhance customer experience through effective team leadership and service delivery. This role involves managing a motivated team, ensuring operational excellence, and achieving key performance indicators. Ideal candidates will have strong retail management experience and a passion for customer service. The position offers a dynamic work environment with opportunities for career progression and a variety of employee benefits.

Benefits

Generous staff discount
Financial benefits and wellbeing solutions
Paid holiday and option to buy additional leave
Bonus scheme and private pension plan

Qualifications

  • Previous experience in retail management is required.
  • Strong communication and interpersonal skills are needed.
  • Passion for fashion and customer experience is essential.

Responsibilities

  • Deliver great service and role model behavior for the store team.
  • Create a diverse and inclusive environment.
  • Manage store operations and compliance with health & safety standards.

Skills

Retail management
Customer service
Team leadership
Communication skills
Problem-solving
Job description
A leading retail brand in Plymouth is seeking a People & Service Manager to enhance customer experience through effective team leadership and service delivery. This role involves managing a motivated team, ensuring operational excellence, and achieving key performance indicators. Ideal candidates will have strong retail management experience and a passion for customer service. The position offers a dynamic work environment with opportunities for career progression and a variety of employee benefits.
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