People Operations Leader

Frazer Jones; Wolverhampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A high-growth business in Wolverhampton is seeking a People Operations Leader to drive operational excellence across HR, onboarding, and payroll. In this leadership role, you will manage a team of HR administrators and ensure seamless onboarding processes, employee lifecycle management, and payroll preparation. Candidates should have experience in leading HR teams and a strong understanding of HR processes. This is an excellent opportunity for someone looking to thrive in a fast-paced and people-focused environment.

Qualifications

• Proven experience supervising or leading HR administration teams.
• Strong understanding of HR processes including onboarding, payroll preparation, and employee lifecycle management.
• Confident using HRIS and ticketing systems.

Responsibilities

• Lead and support a team of 4 HR and onboarding administrators.
• Oversee onboarding processes for new employees.
• Manage employee lifecycle changes including contracts and internal moves.
• Own the preparation of monthly payroll data.
• Monitor and manage the HR ticketing system.
• Drive quality and compliance across all HR processes.
• Champion continuous improvement in operational delivery.

Skills

Supervising HR administration teams

Understanding of HR processes

Confident using HRIS and ticketing systems

Job description

Frazer Jones is delighted to be supporting a high-growth business in their search for a People Operations Leader to drive operational excellence across HR, onboarding, and payroll. This is a great opportunity to step into a leadership role within a fast-paced, people-focused environment.

Key Responsibilities:

• Lead and support a team of 4 HR and onboarding administrators, ensuring workloads are well-managed and service levels are met.
• Oversee onboarding processes for new employees, ensuring a seamless and compliant experience.
• Manage employee lifecycle changes including contracts, leavers, and internal moves.
• Own the preparation and submission of monthly payroll data, liaising with external providers and internal finance teams.
• Monitor and manage the HR ticketing system, ensuring queries are resolved efficiently and accurately.
• Drive quality and compliance across all HR processes, embedding best practices and reducing errors.
• Champion continuous improvement, identifying opportunities to streamline and enhance operational delivery.

About You:

• Proven experience supervising or leading HR administration teams.
• Strong understanding of HR processes including onboarding, payroll preparation, and employee lifecycle management.
• Confident using HRIS and ticketing systems