People Operations Advisor

AtkinsRéalis; The Wells; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering services firm based in the UK is seeking a People Operations Advisor to support HR queries and enhance employee relations. The role involves advising on HR processes, managing case workflows, and collaborating with other teams. Strong customer focus and general HR advisory experience are desired, along with excellent communication and analytical skills. This position offers competitive salaries and a hybrid working culture, emphasizing personal and professional growth.

Benefits

Competitive salary

Training and professional development

Flexible holiday allowances

Qualifications

• Experience in HR advisory across various processes is preferred but not mandatory.
• Ability to listen actively and analyze requirements effectively.
• Proven capability to apply judgment in resolving cases.

Responsibilities

• Provide advisory services across a broad range of HR queries.
• Manage stakeholder queries ensuring timely responses.
• Support and advise on employee relation cases.

Skills

Generalist HR advisory experience

Active listening

Analytical skills

Judgment application

Persuasion and influencing

Customer focus

Job description

Overview

The People Operations Advisor role supports the business with first line HR queries and will provide a consistently great customer experience in all employee relations issues. The team is key to supporting the business in all employee relations issues, major projects and initiatives, delivering first class advisory services and driving change. This role will report into a People Operations Manager. The role sits within the People Operations Team, which consists of People Operations Advisors, Senior People Operations Advisors and People Partners. This team is based across the UK in our key offices.

Responsibilities

• Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes.
• Manage stakeholder queries via phone and email and our case management system, ensuring they are dealt with in a timely manner to meet SLAs and customer service principle.
• Support and provide advice on employee relation cases, such as sickness absence, performance management, and the Company's people policy and procedures.
• Use initiative to effectively and efficiently manage individual workload within the case management system.
• Assist projects as required.
• Signpost employees to other HR service lines where appropriate.
• Support our offshore HR team with HR services, policies and processes.
• Build excellent working relationships with HR teams, employees and key stakeholders in both the UK and Bangalore.
• Support case management, producing correspondence, handling customer queries, monitoring reports and documentation.
• Support a variety of improvement and service projects.
• Ensure the management of end-to-end processes in line with customer needs whilst maintaining legal and compliance requirements.
• Ability to work collaboratively.
• Customer focus with a drive to deliver.

Qualifications and capabilities

• Generalist HR advisory experience across a range of HR activities/processes (not mandatory).
• Ability to listen actively, ask probing questions and analyse requirements.
• Ability to apply judgement to resolve individual cases.
• Ability to identify and address or escalate risk.
• Persuasion and influencing skills.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.

About AtkinsRéalis and commitments

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Rewards and benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.