People & Culture Ops Lead

Robert Walters UK; Northwich; Hybrid; GBP 80,000 - 90,000; Full time

Job summary

A leading animal health organisation is seeking a People and Culture Operations Lead to transform global HR operations and optimise Shared Service Centres. This role offers a competitive salary of £80K - £90K per annum and requires substantial experience in HR operations and project management. Candidates must excel in stakeholder engagement and communication, and have a commitment to inclusivity. The position is hybrid based in Northwich, providing an opportunity to drive impactful change in a supportive environment.

Benefits

Access to cutting-edge technology

Generous pension contributions

Comprehensive training opportunities

Collaborative culture

Qualifications

• Proven experience setting up or optimising Shared Service Centres within multinational organisations.
• Strong project management skills with a track record of delivering large-scale transformation programmes.
• Expertise in HR operations, including process optimisation and standardisation.

Responsibilities

• Establish SSCs in key locations worldwide to support evolving business objectives.
• Standardise and streamline operational processes to maximise efficiency.
• Lead transformation initiatives by engaging stakeholders at all levels.

Skills

Shared Service Centres optimisation

Project management

HR operations expertise

Analytical abilities

Stakeholder engagement

Strong communication

Job description

People & Culture Ops Lead (Interim) Salary: £80K - £90K per annum (pro‑rata) Location: Northwich, Cheshire (2 days onsite p/w) Hours: standard office Contract: 12m fixed‑term Interview: 3 stages – 2 virtual, 1 F2F

People and Culture Operations Lead – Global Transformation Opportunity

Are you ready to lead transformative change on a global scale? A world‑renowned organisation in the animal health sector is seeking an exceptional People and Culture Operations Lead to spearhead the optimisation of its international operations. This influential role offers the chance to drive strategic initiatives, establish cutting‑edge Shared Service Centres (SSCs), and collaborate with cross‑functional teams to deliver impactful business outcomes.

Based in Northwich, with a competitive salary of £80K - £90K per annum, this position places you at the forefront of innovation, process excellence, and change management within a supportive and inclusive environment. If you’re passionate about shaping the future of people operations while fostering collaboration, flexibility, and professional growth, this is your opportunity to make a lasting impact.

What You’ll Do

As the People and Culture Operations Lead, you will play a pivotal role in transforming global people operations by leading the establishment and optimisation of SSCs across multiple regions. Your responsibilities will include:

• Strategic Leadership: Establish SSCs in key locations worldwide to support evolving business objectives and ensure seamless service delivery.
• Process Optimisation: Standardise and streamline operational processes across regions to maximise efficiency while maintaining compliance with complex regulatory requirements.
• Change Management: Lead transformation initiatives by engaging stakeholders at all levels, fostering open communication, and ensuring smooth transitions during periods of change.
• Compliance Expertise: Ensure adherence to employment laws and data privacy regulations across all jurisdictions where the organisation operates.
• Cross‑Functional Collaboration: Partner with Digital & Technology, Finance, and People & Culture teams to align operational strategies with broader organisational goals.
• Performance Monitoring: Track key metrics for SSCs and payroll functions, using data‑driven insights to identify opportunities for continuous improvement.
• Governance Development: Build robust governance frameworks that underpin effective operations within SSC environments.
• Knowledge Sharing: Promote consistency and learning across regional teams through collaboration and shared expertise.

What You Bring

To excel in this role, you’ll bring substantial experience in leading global HR operations and driving transformation initiatives. Key qualifications include:

• Proven experience setting up or optimising Shared Service Centres within multinational organisations.
• Strong project management skills with a track record of delivering large‑scale transformation programmes involving diverse stakeholders.
• Expertise in HR operations, including process optimisation, standardisation, and continuous improvement methodologies.
• Comprehensive knowledge of global compliance requirements such as employment law and data privacy regulations.
• Exceptional analytical abilities paired with problem‑solving skills to interpret performance data effectively.
• Outstanding stakeholder engagement capabilities with a talent for building trust‑based relationships across all organisational levels.
• Excellent communication skills to facilitate clear information sharing during times of change or transition.
• Experience collaborating with Digital & Technology teams to integrate innovative solutions into operational practices.
• A commitment to inclusivity, empathy, and fostering positive workplace cultures.

Why Join Us?

This organisation stands out as a leader in its field due to its unwavering commitment to employee wellbeing, professional development, and inclusive workplace practices. By joining as People and Culture Operations Lead, you’ll become part of a global network dedicated not only to advancing animal health but also to creating an environment where every individual can thrive.

Here’s what sets this company apart:

• Access to cutting‑edge technology that empowers employees to work efficiently while supporting flexible working arrangements tailored to modern lifestyles.
• Generous pension contributions reflecting long‑term investment in your financial security.
• Comprehensive training opportunities designed to help you grow your career continuously.
• A collaborative culture that encourages knowledge sharing across borders—ensuring collective success for both employees and customers.

What’s Next?

If you’re ready to take on a transformative leadership role within global people operations—where your expertise can truly make a difference—this is your chance!

Apply today by clicking on the link provided. We look forward to connecting with talented professionals who share our vision for excellence in people operations.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

About the job

Contract Type: Permanent | Specialism: Human Resources | Focus: Other specialist positions | Industry: Human Resources and Personnel | Workplace Type: Hybrid | Experience Level: Senior Management | Location: Northwich | Salary: £80,000 – £90,000 per annum | Job Reference: 1BZWEX-978E1CA1

Date posted: 25 November 2025 | Consultant: Joshua Holmes | Renewal End: 24 January 2026 | Salary Currency: GBP