Pensions Service Delivery Manager

Alexander Lloyd; Scotland; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A growing pensions administration firm in Scotland is seeking a Pensions Service Delivery Manager to enhance client relationships and lead a team. The role involves overseeing pension administration services for complex pension schemes and supporting operational efficiency. The ideal candidate has a solid pensions background and strong leadership skills. This position offers a flexible hybrid working arrangement, requiring office attendance every 2-3 weeks.

Qualifications

• Solid pensions administration background.
• Strong technical knowledge across various pension schemes.
• Proven record in team leadership.

Responsibilities

• Lead delivery of pension administration services.
• Oversee client service delivery and improve performance.
• Support with recruitment and resource planning.

Skills

Pensions administration background

Technical knowledge of DB, DC, CARE, Hybrid schemes

Team leadership

Communication skills

Analytical skills

Job description

About the company:

We're on the lookout for a confident and driven Pensions Service Delivery Manager to join a growing Pensions Administration business in Scotland. This is a brilliant opportunity for you to build strong client relationships, inspire and mentor teams and deliver operational services across complex schemes. Our client operates a flexible hybrid working arrangement, office attendance required once every 2 - 3 weeks.

About the role:

In this pivotal role, the successful candidate will be responsible for leading the delivery of pension administration services across portfolio of complex and varied pension schemes (DB, DC & CARE & Hybrid). Key responsibilities include:

• Lead and mentor Pension Administration Managers to strengthen team performance.
• Oversee the delivery of pension administration services to clients.
• Improve commercial performance through client engagement, billing, and process efficiency.
• Support the Operations Manager with wider leadership responsibilities and get involved in strategic activities.
• Drive recruitment, training, and retention strategies, resource planning.

Key skills and experience:

• Solid pensions administration background / experience
• Strong technical knowledge across DB, DC, CARE and Hybrid schemes
• Proven track record of team leadership responsibilities
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills

If you feel you meet the key skills and experience criteria, apply today! Alternatively feel free to reach out for a confidential call.