People and Operations Manager

NHS; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading healthcare provider in Greater London seeks a motivated manager to coordinate primary health care projects. The role requires proven management experience, ideally in a healthcare setting, strong organisational and HR skills, and the ability to work independently. Responsibilities include supporting the PCN Clinical Director and preparing performance reports, along with managing recruitment and staff development. This position offers the opportunity to play a pivotal role in enhancing integrated care services.

Qualifications

• Proven management experience in a healthcare setting.
• Experience in recruitment and HR operations.
• Ability to work independently and manage a team.

Responsibilities

• Coordinate high quality primary health care projects.
• Support the PCN Clinical Director and Board.
• Develop and run administrative systems for projects.

Skills

Management experience

Organisational skills

Flexibility

HR knowledge

Presentation skills

Education

GCSE Grade A to C in English and Maths

Qualifications in Business Operations or Management

Tools

Microsoft Office

Job description

This is a fantastic opportunity for a highly motivated individual tojoin Aplos Health PCN to work as a manager. PCNs are critical to the changingNHS and are the focal point of all locally developed planning and servicedelivery. You will need to have proven management experience in a similarrole, ideally within the NHS/healthcare setting or in a similarindustry or sector.

You must be able to work independently and be focused on findingsolutions to issues. You will also need strong organisational skills and beable to work flexibly, calmly and efficiently, whilst managing staff who willreport to you. The ability to multi-task will be important. You must have agood understanding of HR and recruitment at an organisational level, as well asbeing able to offer general operational support to the organisation. Thisincludes being able to line manage clinical and non-clinical PCN staff, leadingon contractual issues and support staff development. You should also be able topresent confidently in meetings to diverse audiences and be well-versed inusing Microsoft Office packages.

Main duties of the job

Tocoordinate and support the delivery of high quality primary health careprojects and systems within Aplos Health PCN.

Tosupport the PCN Clinical Director and Board to ensure the smooth running of thePCN.

Tobe involved in the management and development of the PCN

Tobe accountable for the submission of performance and quality reports to theCommissioning Body.

Towork alongside the lead Practice and their financial infrastructure.

Tomonitor and evaluate effective implementation of the Direct EnhancedService contract, reporting on milestones and key performanceindicators.

Toprovide support, facilitation and management of a complete end to endemployment cycle of PCN employees including; recruitment, on-boarding,appraisals, performance management, promotions, contract addendums,disciplinary investigations, grievances and complaint handling, general HRenquiries, work permits/visas and contract terminations.

Identifyclinical and organisational improvements to enhance and improve integrated careand services to patients.

Developand run administrative systems for Aplos Health PCN projects.

Tobe responsible for the delivery of projects as approved by the Board withinbudget, timescales & national guidelines.

About us

Aplos Health PCN was founded in 2019 and consists of four practices inthe London Borough of Lewisham -Sydenham Green Group Practice, The Vale MedicalCentre, Wells Park Practice and Woolstone Medical Centre. We provide care to apatient population of 50,000. Over the past few years and despite a globalpandemic we have developed excellent working relationships between thepractices. We have run educational events for patients, started an adolescentand contraceptive clinic and are now looking forward to developing furtherinnovative pathways and services for our patients. The PCN is growing rapidly,and we have identified the need for further managerial support to ensure wecontinue our successful trajectory.

Job responsibilities

Job Summary and Main Duties

Tocoordinate and support the delivery of high quality primary health careprojects and systems within Aplos Health PCN.

Tosupport the PCN Clinical Director and Board to ensure the smooth running of thePCN.

Tobe involved in the management and development of the PCN

Tobe accountable for the submission of performance and quality reports to theCommissioning Body.

Towork alongside the lead Practice and their financial infrastructure.

Tocollaborate with shared projects, including recruitment of PCN wide roles.

Torepresent Aplos Health PCN in cross organisation meetings when agreed e.g. ICB,INTs meetings.

Tomonitor and evaluate effective implementation of the Direct EnhancedService contract, reporting on milestones and key performanceindicators.

Toensure staff within Aplos Health PCN are working towards a common frameworkwhere desirable.

Developand run administrative systems for Aplos Health PCN projects.

Tobe responsible for the delivery of projects as approved by the Board withinbudget, timescales & national guidelines.

HR Duties

Toconvene and lead relevant meetings, ensuring outcomes are recorded and sharedwith member Practices and key stakeholders e.g. PCN Board meetings

Tolead on training for PCN wide staff and projects.

Toprovide support, facilitation and management of a complete end to endemployment cycle of PCN employees including; recruitment, on-boarding,appraisals, performance management, promotions, contract addendums,disciplinary investigations, grievances and complaint handling, general HRenquiries, work permits/visas and contract terminations.

Operation and Organisational Duties

Organisethe procurement of office equipment, supplies and services within agreedbudgets.

Beaware of performance and quality indicators for all aspects of Primary Care.

Liaiseand work with different practices on an ad-hoc project basis.

Performance and Quality Indicators

Thepost-holder should strive for continuous improvement, both personally and inthe services that the PCN delivers. The post-holder should, as a minimum:

Beaware of local and national quality standards for all aspects of primary care.Ensure that the PCN meets all Health and Social Care Act requirements.

Assistin the production of information for clinical audit as requested by othermembers of staff or the Board.

Workwith the ICB to validate patients information, performing regular checks andquality audits.

Effectivelymanage their own time, workload and resources.

Ensuringpersonal KPIs are achieved. These to be determined during your probationaryperiod.

Strategy and Development

Whilstnot the primary functions of this role, opportunities and future developmentare what will drive the PCN forward successfully. As such, the post-holdershould be aware of these opportunities and report them to the ClinicalDirector. As a minimum they should:

Identifypotential clinical and organisational improvements to enhance and improveintegrated care and services to patients.

Representthe Board at any external meetings as requested by the Board, taking theBoards view forward.

Reportback to the Board after these meetings.

Exploreall possibilities for future development with outside agencies.

Contributingto the implementation of services

Developnew policies, standards, SOPs and guidelines as required.

Discusswith other members of the team how the policies, standards and guidelines willaffect own work.

Participatein audit where appropriate.

Other Duties

Tocarry out other duties that are required within the role as it evolves withinthe development of the organisation.

Allstaff are expected to work in a flexible way, undertaking tasks which are notspecifically covered by their individual description

Theseadditional duties will usually cover unforeseen circumstances or changes inwork and they will normally be compatible with the post-holders regular typeof work.

Ifthe additional responsibility or task become a regular or frequent part of thestaff members job, it will be included in the job description in consultationwith the member of staff.

Toensure patient confidentiality, respect, and dignity is adhered to at alltimes.

Toensure infection control policies and procedures are maintained.

Toextract safeguarding information and follow the appropriate pathway.

Tokeep the working area clean, tidy and professional whilst adhering to GDPRregulations.

Towork across different Practices on an adhoc/when required basis

Flexibility

Dueto the nature of Primary Care PCNs, the nature of this post will undoubtedlychange. As such, flexibility is essential. The postholder is required to carryout any duties that may reasonably be requested by the Partners, ClinicalDirector or Management team.

NoJob Description can give a complete account of all aspects of the post.Therefore, from time to time, the demands of the organisation will requireadjustments in the responsibilities of the post. No such adjustments however,may be made without the agreement of the PCN and Clinical Director or withoutfull consultation with the post-holder.

Confidentiality

In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health and othermatters. They do so in confidence and have the right to expect that staff willrespect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description,the post holder may have access to confidential information relating topatients and their carers, Practice staff and other Healthcare workers. Theymay also have access to information relating to the Practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential.

Information relating to patients, carers, colleagues, otherhealthcare workers or the business with the Practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data

Not to enter patients records without clinical or administrativeneed to do so

Healthand Safety

Awareness of national standards of infection control andcleanliness and regulatory / contractual / professional requirements, and goodpractice guidelines

Responsible for correct and safe management of the specimensprocess, including collection, labelling, handling, use of correct and cleancontainers, storage and transport arrangements

Active observation of current working practices across thepractice in relation to infection control, cleanliness and related activities,ensuring that procedures are followed and weaknesses / training needs areidentified, escalating issues as appropriate

Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks across clinical and patientprocess

Making effective use of training to update knowledge and skills,and initiate and manage the training of others across the full range ofinfection control and patient processes

Routine management of own team / team areas, and maintenance ofwork space standards

Waste management, including collection, handling, segregation,container management, storage and collection

Decontamination controlprocedures, management and training, and equipment maintenance

Safe management of sharpsprocedures, including training, use, storage and disposal

Using personal security systems within the workplace according topractice guidelines

Identifying the risks involved in work activities and undertakingsuch activities in a way that manages those risks

Using appropriate infection control procedures, maintaining workareas in a tidy, clean and sterile, and safe way, free from hazards. Initiationof remedial action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health andsafety hazards and infection hazards immediately when recognised

Keeping own work areas and general patient areas generallyclean, sterile, identifying issues and hazards risks in relation to otherwork areas within the business, and assuming responsibility in the maintenanceof general standards of cleanliness across the business in consultation whereappropriate with other sector managers

Demonstrate due regard for safeguarding and promoting the welfareof children.

Qualityand Diversity

Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues

Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings priorities andrights.

Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of own personal and/orprofessional development

Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Annual appraisal with PCN Clinical Director and an appropriatePractice Manager's

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communicationand respond accordingly

Person Specification

Qualifications

• GCSE Grade A to C in English and Maths
• Qualifications gained in Business Operations, Business Management, Human Resources, Project Management, Primary Care Management or similar

Experience

• Experience working in a management role focusing on Human Resources and or Operational Management, Project Management
• Experience working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.