PCN Care Coordinator - Walsall Division

NHS; Walsall; On-site; GBP 25,000; Full time

Job summary

A major health service provider in Walsall is looking for a full-time PCN Care Coordinator. The role involves delivering patient care and working within a multi-disciplinary team. Candidates should have a minimum of 2 years of experience in healthcare and possess strong communication and analytical skills. A salary of £25,000 per annum is offered, along with benefits such as NHS pension scheme and flexible working options. This is an excellent opportunity for passionate individuals committed to improving patient care and healthcare services.

Benefits

NHS pension scheme

Employee discounts and benefits

Employee assistance programme (EAP)

Education and career pathways

Flexible working

Qualifications

• Minimum of 2 years of experience working with healthcare professionals or relevant fields.
• Experience in multi-disciplinary settings requiring negotiation.
• Knowledge of health and social care processes.

Responsibilities

• Deliver evidence-based practice for patients with chronic conditions.
• Work resourcefully as part of a team to complete tasks.
• Harmonise ways of working to improve patient and staff satisfaction.

Skills

Person-centred measurement & outcomes delivery

Excellent written and verbal communication skills

Motivational and influencing skills

Analytical and judgement skills

Organisational and administration skills

Teamwork capabilities

Education

Level 2 qualification in Maths and English

Educated to level 3 in a relevant topic

Tools

Microsoft Office

Patient activation tools

Job description

ModalityPartnership Walsall Division has a full-time fixed term vacancy for 1 year fora PCN Care Coordinator. The postholder will be a high performing employee whowill work as part of a multi-disciplinary team at Kingfisher Berkley Practice. Weare seeking dedicated postholders to join our team and who can display our CAREvalues: Commitment, Accountability, Respect and Excellence. Salary for this jobis £25,000 per annum WTE dependent on experience.

This job is suitable for individuals whohave a passion for working in health care, making a real difference providingseamless patient care, and who are committed to make real changes to the healthcare services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Employeediscounts and benefits scheme

Employeeassistance programme (EAP)

Educationand career pathways

EnhancedFamily friendly policies

Flexibleworking

Wellbeingsupport and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is boththe delivery of evidence-based practice for patients presenting with a chroniccondition, and the provision of preventative health care to the practicepopulation. for the care delivered to their patients, demonstrating criticalthinking and skills in clinical decision-making in the management of patients.

The role is nota regular 9am-5pm job; the job requires innovation, flexibility and commitmentand the postholder will be required to work resourcefully as part of the teamto ensure tasks are completed.

About us

We are one ofthe largest GP super-partnerships in the UK, serving over 450,000 patients andwith a workforce of 1500+. We are unique,we are always looking at ways to improve our delivery of services through theimplementation of new and innovative solutions that we can scale across theorganisation. Your job is to work directly with key stakeholders to help us toharmonise ways of working and improve working practices to improve patient andstaff satisfaction. Most management roles focus on personnel management /project management. This is a role that will equip you with a portfolio of nursingin primary care with career advancing opportunities.

All employeesare welcomed to take enrol in our employee benefits scheme and NHS pensionscheme. We are committed to developing our people through education and careerpathways and who align to our organisational values of CARE.

ModalityPartnership is an Equal Opportunities Employer and is committed to ensuringequal employment opportunities for all our potential applicants in line withthe Equality Act, 2010.

Job responsibilities

Please refer tothe supporting documents section to retrieve the JD detailing the coreresponsibilities of this role.

Your job is towork directly with key stakeholders to help us to harmonise ways of working andimprove working practices to improve patient and staff satisfaction. You willbe the key link to the people whose care you are supporting, operating as a goto person to ensure that their care is seamless, they are active decisionmakers in their own care, and that everyone involved is working together. Carecoordinators provide extra time, capacity and expertise to support patients inpreparing for or in following-up clinical conversations they have with primarycare professionals.

You will lovethis job if you are able to work sensitively with patients their families andcarers, are able to work as part of a healthcare team to seek feedback,continually improve the service and contribute to business planning.

If you feelthis is the ideal opportunity for you and you want to rise to the challenge ofthis opportunity, we welcome an application for you to join our growing team oflikeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

As part of recruitment to the Modality Partnership, we willbe checking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.

Right to work checks

All applicants invited for interview will need to prove theirright to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, onemust be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

• Skilled in use of person-centred measurement & outcomes delivery.
• Able to collate and disseminate voluminous and sometimes complex information.
• Able to assess and work within an individuals level of health literacy and support them to increase their understanding.
• Proven record of excellent written and verbal communication skills.
• Excellent motivational and influencing skills Excellent interpersonal skills.
• Able to deal with service users sensitively.
• Able to work as part of a team.
• Able to prioritise and manage own workload.
• Strong analytical and judgement skills Ability to analyse and interpret information and present results in a clear and concise manner.
• Excellent organisational and administration skills.
• Able to use asset-based approaches when working with individuals and families.
• Able to use patient activation tools to measure knowledge, skills and confidence in managing their own health and wellbeing.
• Able to use NHS Choices website effectively.

Experience

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of working in a multi-disciplinary setting where influence and negotiation is required.
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
• Experience providing advice/signposting to users.
• Experience of undertaking quality improvement activity.
• Experience of using technology and digital tools to support health and wellbeing.
• Experience of coproduction with patients or service-users.

Knowledge

• Level 2 qualification in Maths and English.
• Understanding of health and social care processes.
• Knowledge/familiarity with medical terminology.
• Understanding of social determinants of health and how these can be addressed with patients.
• High levels of health literacy.
• Excellent knowledge of Microsoft Office.
• Educated to level 3 in a relevant topic, or working towards.
• Knowledge of a range of technology and digital tools that can be used support health and wellbeing.
• Understanding of current issues facing the NHS.
• Sound understanding of disease prevention (primary, secondary and tertiary) and how patients can build prevention into their lifestyle.
• Awareness of local services and resources for individuals, carers and families.

Personal Qualities

• Professional approach to work.
• Good telephone manner.
• Strong team player.
• Smart appearance.
• Exercises tact and discretion at all times.
• Demonstrates initiative to handle any unforeseen events during a shift.
• Demonstrates flexibility towards new working practices and towards working hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.