Payroll Team Leader - Managed Payroll Services - UK

IBM; Leicester Forest East; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading technology company is looking for an experienced Payroll Team Leader to manage payroll operations at their UK location. In this role, you will oversee a team to deliver accurate and compliant payroll services, adapt communication for diverse audiences, and ensure high service quality. A Bachelor's degree and strong expertise in payroll operations, especially Oracle, are required. The position offers a hybrid work model, promoting professional growth in a supportive environment.

Benefits

Professional growth opportunities

Supportive working environment

Involvement in continuous improvement initiatives

Qualifications

• Strong background in payroll operations, ideally with Oracle Payroll experience.
• Proven leadership skills with experience in managing, coaching, and developing teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the delivery of accurate payroll services.
• Manage day-to-day operations of the payroll team.
• Ensure compliance with payroll processes and legislation.

Skills

Payroll operations

Oracle Payroll experience

Leadership skills

Communication skills

Organisational skills

Knowledge of payroll legislation

Problem-solving

Education

Bachelor's Degree

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are seeking an experienced and initiative-taking Payroll Team Leader to oversee the delivery of accurate, compliant, and customer-focused payroll services. This role is responsible for managing day-to-day operations, supporting, and developing team members, and ensuring that processes run efficiently in line with legislation, policies, and service standards.

Key Responsibilities Customer Service

• Deliver responsive, efficient, and positive service to internal and external stakeholders.
• Set clear expectations with customers and ensure follow-through.
• Adapt communication style to suit varying levels of technical understanding.
• Maintain consistently high levels of customer satisfaction.

Payroll Expertise

• Resolve payroll queries from employees, HMRC, and third-party providers.
• Provide advice and guidance on payroll legislation.
• Oversee the running of Oracle Payroll and associated tasks.
• Ensure compliance with payroll processes, policies, and ISMS standards.

Reporting & Documentation

• Deliver scheduled payroll reports and support service delivery reporting.
• Document customer processes, workflows, and changes to ensure clarity and compliance.
• Plan team workloads, allocate tasks, and manage monthly checklists.
• Supervise data input, monitor SLA adherence, and ensure high service quality.
• Conduct regular 1:1 catch-ups, performance development reviews, and set clear objectives.
• Manage team performance, provide coaching, and support professional development.
• Monitor annual leave and ensure effective team resource planning.
• Work closely with cross-departmental teams and external customers to ensure smooth operations.
• Support customer onboarding activities and user acceptance testing (UAT).
• Perform UAT for payroll system changes and updates.
• Identify and implement process improvements to enhance payroll service delivery.
• Foster a culture of continuous improvement within the team.

Compliance & Confidentiality

• Ensure strict adherence to ISMS standards, GDPR, and company policies.

What We Offer

• Opportunity to lead a high-performing payroll team.
• Involvement in continuous improvement and system development initiatives.
• A supportive environment focused on professional growth and collaboration.

Required education

Bachelor's Degree

Required technical and professional expertise Skills & Experience

• Strong background in payroll operations, ideally with Oracle Payroll experience.
• Proven leadership skills with experience in managing, coaching, and developing teams.
• Excellent communication and interpersonal skills, with the ability to adapt to different audiences.
• Strong organisational skills with the ability to manage multiple priorities.
• Knowledge of payroll legislation, compliance standards, and best practices.
• An initiative-taking approach to problem-solving and process improvement.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Payroll Team Leader - Managed Payroll Services - UK

Job ID

68510

City / Township / Village

State / Province

Country

United Kingdom

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Position type

Entry Level

Up to 20% or 1 day a week

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?