Payroll Administrator

Aspens Services; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic support services company is seeking a meticulous Payroll Administrator to manage payroll for around 7,000 employees. This office-based role involves handling statutory documentation, onboarding new hires, processing absence records, and providing first-line support for payroll inquiries. The ideal candidate will possess exceptional organisational and communication skills, ensuring accuracy in a high-volume environment. Join us to develop your professional skills and benefit from a competitive rewards package that prioritises your well-being and career growth.

Benefits

Private Healthcare

Enhanced Parental Leave

Extra day off for birthday

Qualifications

• Detail-oriented and highly organised individual required.
• Proficient in handling payroll data with discretion.
• Must have strong verbal and written communication skills.

Responsibilities

• Complete necessary statutory documentation for payroll.
• Facilitate onboarding of new hires and process P45 information.
• Process employee absence records to ensure data integrity.
• Assist with tracking and resolving payroll overpayments.
• Support the payroll team in monthly processing tasks.
• Manage filing of payroll documentation efficiently.
• Act as the primary contact for payroll inquiries.

Skills

Attention to detail

Organisational skills

Communication skills

Analytical skills

Tools

Microsoft Excel

Google Docs

Job description

Summary

At Hive Support Services, we're in the business of helping businesses - no matter their size or sector. From buzzing start-ups to industry giants, we roll up our sleeves and dive in to solve real-world challenges with energy and expertise. Whether it's a full-scale business transformation, strategic consultancy, or just a bit of hands‑on help to untangle a tricky problem, we're the team making things run smoother. From IT and Finance, to HR and branding, we bring smart solutions with a human touch. Sound like your kind of hive?

Please note, we expect all staff to share our commitment to safeguarding and promoting the welfare of children / young people, so an enhanced DBS disclosure will be sought by the company

Job Introduction

We are seeking a detail-oriented and highly organised individual to join our team as a Payroll Administrator. This exciting role provides an invaluable opportunity to develop core professional skills while supporting the smooth and accurate administration of 12 monthly payrolls for approximately 7,000 employees. The ideal candidate will possess excellent communication skills, exceptional attention to detail, and the ability to effectively prioritise and manage multiple complex tasks within a high-volume environment.

This position is a fixed-term contract for 12-18 months

It is an office-based role, working Monday to Friday, 37.5 hours per week.

Main Responsibilities

• Compliance Administration: Complete necessary statutory documentation, such as SSP1, SMP1, and SPP1.
• New Starter Integration: Facilitate the smooth processing and onboarding of all new hires, accurately capturing starter details and P45 information in the system.
• Absence Record Keeping: Process all employee absence leave, ensuring data integrity through the prompt handling of corrections.
• Debt Recovery Support: Assist with the tracking, communication (via email), and resolution of payroll overpayments, keeping all tracking systems fully up to date.
• Payroll Processing Assistance: Directly support the payroll team in the monthly processing cycle and various other payroll-related tasks.
• Information Management: Manage the organised filing of all payroll documentation, utilising both the internal email system and physical records.
• First-Line Support: Act as a primary contact for all payroll inquiries, professionally answering incoming calls and resolving email queries where possible, or efficiently escalating complex issues to senior team members.

The Ideal Candidate

• A meticulous attention to detail and unwavering commitment to accuracy.
• Excellent organisational and time management skills required to meet strict monthly payroll deadlines.
• Highly effective communication skills (both written and verbal) for interacting clearly with employees and managers.
• Proven ability to handle all payroll data and information with the utmost discretion and confidentiality.
• Proficiency with core business software, including Microsoft Excel, Google Docs, and email.
• Strong analytical skills and a resourceful approach to problem-solving.

Why Join Our Hive?

Our people are the heart of our Hive :

We're committed to your future. We offer endless opportunities for career development, supported by fantastic Learning & Development programmes. You'll have the chance to gain valuable, fully funded qualifications while we support your growth journey.

Your well-being is our priority :

We recently launched a brand new, competitive benefits package designed to support you inside and outside of work. This includes Private Healthcare, enhanced Parental Leave, and an extra day off to celebrate your birthday! We make sure you can spend it doing what you want, not what your schedule demands.