Patient Services Supervisor

Royal Berkshire Nhs Foundation Trust; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Reading is seeking a Catering Supervisor to oversee food production and service operations. The candidate will ensure compliance with food hygiene standards and manage a team effectively. Responsibilities include supervising meal preparation, maintaining accurate records, and delivering exceptional customer service. Ideal candidates should have experience in catering and supervisory roles, alongside a Level 2 Food Hygiene Certificate. This position offers a supportive work environment and various benefits.

Benefits

Flexible working opportunities

27 days annual leave plus bank holidays

NHS pension scheme

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience working in a catering environment is essential.
• Experience of supervising or coordinating a team is needed.
• Understanding of food hygiene and safety standards is crucial.

Responsibilities

• Supervise Catering staff and food production.
• Ensure compliance with food hygiene and safety regulations.
• Oversee food service operations and maintain quality.

Skills

Supervisory skills

Food hygiene knowledge

Communication skills

IT skills

Education

Level 2 Food Hygiene Certificate or equivalent

Good general level of education

Tools

Catering equipment

Job description

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success. Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical., To supervise and support the operations of The Patient Services side, and wider catering services if necessary at the Royal Berkshire Hospital. This includes ensuring the efficient serving of meals, upholding high food safety standards and accurate record keeping. The role contributes to the production of approximately 1,600 patient meals daily, serving around 700 customers in the restaurant, and delivering 13,000 hospitality covers annually. The post holder will deliver Patient food to high standards, maintain a clean and safe working environment and directly supervise Catering assistants and support maintaining patients feeding. A key part of the role is to ensure excellent service delivery to all patients and customers while supporting the department in meeting departmental targets.,

• Supervise all aspects of Catering staff & food production.
• Support preparing and cooking meals in line with food hygiene, health and safety regulations, and dietary requirements.
• Oversee food service operations, maintaining high standards of portion control, food presentation and patients satisfaction.
• Ensure the correct and safe operation of catering equipment at all times, reporting faults promptly.
• Ensure all catering equipment is thoroughly cleaned and safe to use before the start of the next shift.
• Ensure that environmental cleaning of all service and production areas, including floors, surfaces and equipment is carried out in accordance with departmental procedures.
• Communicate clearly and professionally both verbally and by telephone.
• Take responsibility for supervising the department in the absence of the designated person in charge.
• Plan and organise own workload effectively, using initiative to manage day-to-day tasks and adapt to changing priorities.
• Record and report data on food service matters, including recipe usage, wastage, and feedback.
• Follow standardised planning to ensure consistency, quality, and cost-effective use of resources.
• Maintain accurate records in line with departmental and Trust requirements.
  Level 2 Food Hygiene Certificate or equivalent
• Confident in using IT systems for ordering, recording, and reporting
• Evidence of a good general level of education, Experience working in a catering environment
• Experience of supervising or coordinating a team
• Experience working to food hygiene and safety standards

Desirable criteria

• Experience in a healthcare, hospital, or similar regulated environment, Knowledge of NHS food standards and guidelines
• By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.

Staff Benefits

• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.