Patient Services Receptionist – Flexible Hours & Mentorship

Brownlow Group Practice; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Liverpool is seeking a Receptionist for both permanent and temporary maternity cover positions. The ideal candidate will manage patient communications, ensuring a high level of customer service while supporting clinical staff. Responsibilities include responding to patient inquiries, booking appointments, and maintaining confidentiality. Applicants should possess strong organizational skills and good English grammar. The position offers a competitive salary of £24,937 to £26,598 annually depending on experience.

Benefits

Protected study leave with financial allowance

6-month mentorship/induction package

Qualifications

• Good standard of grammar and spelling in English.
• Experience dealing with the general public, preferably in a customer service environment.
• Experience in a healthcare setting.

Responsibilities

• Provide a point of contact for patients and act as the focal point of communication.
• Ensure high level of customer care and service.
• Monitor the flow of patients into consulting and treatment rooms.
• Respond to all queries from patients and visitors.
• Liaise with practice members and other NHS organisations.

Skills

Excellent administration and organisational skills

Ability to work independently

Friendly and approachable

Conscientious and adaptable

Good attendance and punctuality

Education

General education to GCSE level or equivalent

Job description

A healthcare provider in Liverpool is seeking a Receptionist for both permanent and temporary maternity cover positions. The ideal candidate will manage patient communications, ensuring a high level of customer service while supporting clinical staff. Responsibilities include responding to patient inquiries, booking appointments, and maintaining confidentiality. Applicants should possess strong organizational skills and good English grammar. The position offers a competitive salary of £24,937 to £26,598 annually depending on experience.