Patient Services Receptionist

UHDB; East Midlands; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

UHDB is seeking a receptionist for the Discharge Assessment Unit at Royal Derby Hospital in Derby. This part-time role (23 hours per week) involves patient registration, queries, and records management in a busy hospital setting.

You will be the first point of contact for patients and visitors, delivering a courteous and efficient service while supporting clinical staff and complying with NHS standards.

Qualifications

• GCSE English or equivalent.
• Standard level of IT literacy.
• NVQ II in Customer Service or equivalent knowledge and skills.
• Experience in customer-facing role.

Responsibilities

• Interact with patients and staff in a courteous, friendly and professional manner.
• Record data accurately using multiple IT systems and maintain patient records.
• Answer telephone and face-to-face enquiries and provide information as required.
• Maintain a warm, welcoming reception area and manage a busy front desk.
• Use initiative, work under pressure and manage multiple tasks.
• Liaise with patients, relatives and wider teams by phone, email and in person.
• Support clinical staff as needed and ensure efficient registration processes.

Skills

Customer service

Communication

Organisation

Education

GCSE English

IT literacy

NVQ II in Customer Service

Job description

UHDB is seeking a receptionist for the Discharge Assessment Unit at Royal Derby Hospital in Derby. This part-time role (23 hours per week) involves patient registration, queries, and records management in a busy hospital setting.

You will be the first point of contact for patients and visitors, delivering a courteous and efficient service while supporting clinical staff and complying with NHS standards.