Emergency Department Receptionist – Front Desk Specialist

Bedfordshire Hospitals; Luton; On-site; GBP 25,000 - 32,000; Part time

Benefits offered by this job

Training and development

Supportive team

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an Emergency Department Receptionist at Luton and Dunstable Hospital. This part-time role (37 hours per week) focuses on front-line patient contact, data entry, and coordinating with clinical teams to support smooth ED operations.

You'll register arrivals, issue ED cards, handle enquiries, and assist with GP letters and follow-up bookings using System One.

Qualifications

• Good basic education and GCSEs required.
• Clerical and reception experience desirable.
• Knowledge of NHS computer systems beneficial.
• Able to work in a fast-paced environment and to remain calm under pressure.

Responsibilities

• Register patients on arrival and generate ED cards.
• Collect and prepare documentation for scanning after treatment.
• Answer enquiries in person and by phone; liaise with medical staff.
• Support GP letter handlings, fracture clinic referrals and follow-up bookings.
• Provide cover for reception shifts during staff absences.
• Demonstrate empathy and professionalism in dealing with distressed patients.

Skills

Flexible and adaptable

Methodical

Education

Good Basic Education

3 GCSEs or equivalent

Tools

System One

ED computer systems

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking an Emergency Department Receptionist at Luton and Dunstable Hospital. This part-time role (37 hours per week) focuses on front-line patient contact, data entry, and coordinating with clinical teams to support smooth ED operations.

You'll register arrivals, issue ED cards, handle enquiries, and assist with GP letters and follow-up bookings using System One.