Patient Services Coordinator (Medical Receptionist)

Harlequin Surgery; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local health practice in Birmingham seeks a flexible Receptionist to support a dedicated team. The ideal candidate will showcase excellent telephone and communication skills, and have a good working knowledge of reception duties. Responsibilities include managing patient inquiries, scheduling appointments, and providing administrative support. Experience with SystmOne is an advantage, but training will be provided. Flexibility is essential to cover for holidays and unexpected absences.

Qualifications

• Reception or customer care experience preferred.
• Ability to cope in stressful situations.
• Computer literate with keyboard skills.

Responsibilities

• Act as first point of contact for patients.
• Provide administrative support to the team.
• Manage appointment requests and patient flow.

Skills

Excellent telephone skills

Strong communication skills

Ability to multi-task

Interpersonal skills

Education

Good level of literacy skills

Reception training

IT training

Tools

Windows-based PC

Job description

A local health practice in Birmingham seeks a flexible Receptionist to support a dedicated team. The ideal candidate will showcase excellent telephone and communication skills, and have a good working knowledge of reception duties. Responsibilities include managing patient inquiries, scheduling appointments, and providing administrative support. Experience with SystmOne is an advantage, but training will be provided. Flexibility is essential to cover for holidays and unexpected absences.