Patient Services Coordinator

Warden Lodge Medical Practice; Cheshunt; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local GP practice is seeking a Patient Services Coordinator to welcome patients and manage inquiries. The successful candidate will enjoy a mix of front desk duties and administrative tasks in a supportive, well-organized environment. Ideal for someone approachable and confident, with potential for growth and flexible working arrangements.',

Benefits

Flexible working

Ongoing training and upskilling opportunities

Qualifications

• No formal qualifications necessary for this role. Full training will be given during induction.
• Good general education with good numeracy and literacy skills.
• Previous experience of customer care or dealing with members of public in a frontline role.

Responsibilities

• Provide a warm and professional welcome to patients at the front desk.
• Answer telephone calls and respond to patient queries in a friendly manner.
• Support with opening and closing the surgery.
• Book, amend, and cancel appointments using clinical systems.
• Process prescriptions and handle patient records ensuring confidentiality.

Skills

Good numeracy and literacy skills

Experience as a Medical Receptionist

Customer care experience

Proficient in using computers

Tools

SystmOne

Accurx

Job description

Join our busy GP practice as a Patient Services Coordinatorwhere youll be the first point of contact for patients and help keep our practice running smoothly. You'll combine friendly front desk duties with administrative back-office work.

We are a forward-thinking practice that has implemented systems to help manage patient flow effectively, so our mornings are generally calm, without long queues on the phone or at the front desk.

Were looking for someone approachable, organised, and confident in a busy environment, who enjoys both patient-facing work and behind-the-scenes support.

Main duties of the job

Provide a warm and professional welcome to patients at the front desk.

Support with opening and closing the surgery and forming part of a flexible rota pattern.

Answer telephone calls and respond to patient queries in a friendly and professional manner.

Support the Accurx Total Triage system as triage assistant, helping manage patient requests efficiently.

Assist with general administrative tasks, such as tasks, emails, document scanning and long-term condition recalls.

Any other tasks allocated by practice manager

About us

Warden Lodge Medical Practice is a well-established NHS GP training and research practice, with approximately 9,500 registered patients. Our clinical team consists of 2 GP Partners, 2 Nurse Practitioners, 2 Nurses and 1 HCA. We form part of Broxbourne Alliance PCN.

We take pride in creating a welcoming and well-organised environment, where everyones contributions matter. We also support our staff with ongoing training and opportunities to upskill, and we understand the importance of family commitments, offering flexibility wherever we can.

Job responsibilities

Greeting patients and handling telephone/email enquiries in a professional & friendly manner

Booking, amending, and cancelling appointments using our clinical systems (SystmOne and Accurx)

Processing prescriptions, document scanning and other administrative tasks

Handling patient records, ensuring confidentiality and accuracy

More details in uploaded job description

Person Specification

Qualifications

• No formal qualifications necessary for this role. Full training will be given during induction.

Experience

• Good general education with good numeracy and literacy skills
• Previous experience working with computers
• Experience as a Medical Receptionist in a GP Surgery
• Previous experience of customer care or dealing with members of public in a frontline role

Deputy Practice Manager / Practice Manager

£12.21 to £12.45 an hour£12.21 per hour during probation, rising to £12.45 per hour.

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working