Patient Services Associate — Healthcare Support

JDR Recruitment; Castleton; On-site; GBP 17,000 - 19,000; Full time

Job summary

JDR Recruitment Ltd in Rochdale is seeking a Patient Service Advisor to handle inbound and outbound calls, support patients with bookings and follow‑ups, and provide accurate information across the range of medical services offered. You will join a patient‑focused team dedicated to high‑quality care.

The role requires strong communication and empathy, with rota hours Monday to Friday and a weekly pay cycle.

Qualifications

• Experience in customer-facing roles or call-centre settings.
• Excellent verbal and written communication skills.
• Ability to handle sensitive conversations with empathy and resilience.
• Willingness to work on a rota and meet targets.

Responsibilities

• Handle inbound and outbound calls from patients regarding bookings and follow-ups.
• Address customer concerns, troubleshoot problems and provide timely solutions.
• Liaise with patients to encourage attendance and ensure accurate documentation.
• Record patient interactions and follow-up actions accurately.
• Strive to meet performance targets and contribute to team development.

Skills

Customer service

Communication

Empathy

Problem solving

Tools

CRM software

Job description

JDR Recruitment Ltd in Rochdale is seeking a Patient Service Advisor to handle inbound and outbound calls, support patients with bookings and follow‑ups, and provide accurate information across the range of medical services offered. You will join a patient‑focused team dedicated to high‑quality care.

The role requires strong communication and empathy, with rota hours Monday to Friday and a weekly pay cycle.