Patient Liaison Advisor

HR GO Group; Harlow; Remote; GBP 18,000 - 19,000; Full time

Job summary

HR GO Group in Harlow, Essex is seeking a Patient Liaison Advisor to join their Patient Service team. You will handle patient calls with empathy, log data accurately, and support response letters. The role requires a calm and compassionate communication style, accurate data entry, and familiarity with CRM systems.

A basic DBS may be required for this role. This is a temporary, on-site position with potential for permanent after a successful temporary period, offering £13.30 per hour for 37.5

Qualifications

• Customer service experience required.
• Calm, patient and empathetic communication with patients.
• Strong data-entry skills with high attention to detail.
• Confident using IT systems including CRM/databases.
• Organised and reliable, able to manage a busy workload.

Responsibilities

• Handle inbound and outbound calls, delivering excellent customer service.
• Manage patient enquiries.
• Complete accurate data entry and keep patient records up to date.
• Produce written follow-ups (e.g., letters) when patients cannot be reached by phone.
• Work to deadlines and service targets, escalate issues when needed.
• Maintain confidentiality and handle sensitive information per data protection rules.

Skills

Excellent customer service

Calm patient empathetic approach

Strong data entry

Confident IT systems usage

Organised workload management

Tools

CRM/database systems

Job description

Patient Liaison Advisor

Job Reference: FJ-pekp8

Call Centre and Customer Service Harlow, Essex £13.00 - £13.30 per hour Temporary

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS will be required for this role - applicants must either hold a current DBS or be willing to obtain one themselves.

Key responsibilities

• Handle inbound and outbound calls, delivering excellent customer service
• Manage patient enquiries
• Complete accurate data entry and keep patient records up to date
• Produce written follow-ups (e.g., letters) where patients can't be reached by phone
• Work to deadlines and service targets, escalating issues appropriately
• Maintain confidentiality and handle sensitive information in line with data protection

Essential experience/skills

• Excellent customer service skills and professional telephone manner
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
• Strong data entry experience (accurate, with high attention to detail)
• Confident using IT systems (CRM/database/admin systems)
• Organised, reliable and able to manage a busy workload

Desirable

• Previous contact centre experience
• Experience in healthcare, patient services or clinical administration

What's on offer

• £13.30ph, 37.5 hours per week
• Harlow-based, on-site role
• Temp-to-perm opportunity (permanent role available following a successful temporary period)

Contact us:

• Email: [e-mail]
• Call: 01233 722 401