Patient Liaison Advisor

HR GO Recruitment; Harlow; On-site; GBP 25,000 - 29,000; Full time

Job summary

HR GO Recruitment is seeking a reliable Patient Service team member in Harlow. You will handle calls, support patients with empathy, and perform accurate data entry while maintaining confidentiality. A basic DBS is required or obtainable. This on-site role offers permanent opportunities after a temporary period.

You will work Monday to Friday, 9:00–17:00, 37.5 hours weekly with a regular Saturday rotation, contributing to a patient-focused service in a healthcare setting.

Qualifications

• Excellent customer service and professional telephone manner.
• Calm, patient and empathetic approach when speaking with patients.
• Strong data entry experience with high attention to detail.
• Confident using IT systems including CRM/database/admin platforms.
• Organised, reliable and able to manage a busy workload.

Responsibilities

• Handle inbound and outbound calls, delivering excellent customer service.
• Manage patient enquiries and keep records up to date.
• Complete accurate data entry and maintain patient records.
• Produce written follow-ups when patients cannot be reached by phone.
• Work to deadlines and service targets, escalating issues as needed.

Skills

Customer service

Data entry

Telephone manner

CRM systems

Time management

Tools

CRM/database systems

Job description

Our client is looking for people to join their Patient Service team. You'll need excellent customer service skills, proven data entry experience, and provide compassionate telephone support with a calm, patient manner. A basic DBS will be required for this role - applicants must either hold a current DBS or be willing to obtain one themselves.

Key responsibilities

• Handle inbound and outbound calls, delivering excellent customer service
• Manage patient enquiries
• Complete accurate data entry and keep patient records up to date
• Produce written follow-ups (e.g., letters) where patients can't be reached by phone
• Work to deadlines and service targets, escalating issues appropriately
• Maintain confidentiality and handle sensitive information in line with data protection

Essential experience/skills

• Excellent customer service skills and professional telephone manner
• Calm, patient and empathetic approach when speaking with patients, including vulnerable individuals
• Strong data entry experience (accurate, with high attention to detail)
• Confident using IT systems (CRM/database/admin systems)
• Organised, reliable and able to manage a busy workload

Desirable

• Previous contact centre experience
• Experience in healthcare, patient services or clinical administration

What's on offer

• £13.30ph, 37.5 hours per week,
• Monday till Friday 09:00-17:00 with every second Saturday worked and a day off in the week
• Harlow-based, on-site role
• Temp-to-perm opportunity (permanent role available following a successful temporary period)