Patient Services Advisor (Receptionist)

Haxby Group; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Induction training

Line manager guidance

Generous holiday entitlement

Wellbeing plan

Ride to work scheme

Uniform allowance

Career development support

Job summary

Haxby Group is looking for a Patient Services Advisor to help patients access healthcare services efficiently. You will direct patients face-to-face or by phone, provide courteous assistance, and support the smooth running of the practice.

The role requires excellent communication, empathy, and IT skills. You will join an enthusiastic team with induction, training, and opportunities for career development, including a structured rota with some evenings and Saturdays.

Qualifications

• Excellent written and verbal communication.
• Ability to listen and empathise with patients.
• Good IT literacy and ability to use booking systems.
• Flexible approach for evenings and Saturdays per rota.

Responsibilities

• Open/close practice premises and ensure security.
• Maintain and monitor the appointment system.
• Process appointment requests and direct patients to the right professional.
• Answer internal and external calls when required.
• Provide clerical support and routine site maintenance.
• Process repeat prescriptions per guidelines.
• Support Health and Safety and data entry tasks.
• Handle front-desk administration, cash handling for private work.

Job description

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need? If this sounds like you, we have the perfect opportunity for you! We are looking for individuals who to join our Patient Services Team who: Are enthusiastic and self-motivated Are able to use their initiative Excellent communicators, both written and verbal Are able to listen and empathise Are keen to learn and develop Demonstrate attention to detail Can be flexible and adaptable Are competent with IT -- Please note interviews for this position will be held on Thursday 05 November 2026 -- In the role of Patient Services Advisor, you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

• Full induction and training plan
• Named direct Line Manager
• Long service rewards
• Generous holiday entitlement
• Wellbeing health plan
• Staff wellbeing group
• Ride to work scheme
• Uniform allowance
• Refreshments
• Support to develop your skills and career

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.