Patient Experience Advisor – Outpatient Bookings
St Joseph's Hospital
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
St Joseph's Hospital in Newport seeks a Patient Advisor for Outpatient Bookings to deliver outstanding customer service and guide patients through their healthcare journey. You will handle enquiries, schedule appointments, and provide accurate information in a fast-paced setting.
The role requires excellent communication and a customer-first mindset, with experience in healthcare environments and CRM systems preferred. Flexibility to cover across hours supports outpatient growth.
Qualifications
- Experience in delivering high-quality customer service in a healthcare setting.
- Ability to communicate clearly with patients and colleagues.
- Familiarity with CRM systems and managing patient information.
- Experience working in a healthcare environment is advantageous.
Responsibilities
- Manage patient enquiries and appointments with accuracy and professionalism.
- Provide accurate information and support to patients throughout their journey.
- Work within a fast-paced, target-driven call-handling team.
- Utilise CRM systems to track patient interactions and records.
- Deliver exceptional customer service to support outpatient services.
Skills
Education
Job description
St Joseph's Hospital in Newport seeks a Patient Advisor for Outpatient Bookings to deliver outstanding customer service and guide patients through their healthcare journey. You will handle enquiries, schedule appointments, and provide accurate information in a fast-paced setting.
The role requires excellent communication and a customer-first mindset, with experience in healthcare environments and CRM systems preferred. Flexibility to cover across hours supports outpatient growth.
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