Patient Services & Data Entry Liaison

HR GO Group; Harlow; Remote; GBP 18,000 - 19,000; Full time

Job summary

HR GO Group in Harlow, Essex is seeking a Patient Liaison Advisor to join their Patient Service team. You will handle patient calls with empathy, log data accurately, and support response letters. The role requires a calm and compassionate communication style, accurate data entry, and familiarity with CRM systems.

A basic DBS may be required for this role. This is a temporary, on-site position with potential for permanent after a successful temporary period, offering £13.30 per hour for 37.5

Qualifications

• Customer service experience required.
• Calm, patient and empathetic communication with patients.
• Strong data-entry skills with high attention to detail.
• Confident using IT systems including CRM/databases.
• Organised and reliable, able to manage a busy workload.

Responsibilities

• Handle inbound and outbound calls, delivering excellent customer service.
• Manage patient enquiries.
• Complete accurate data entry and keep patient records up to date.
• Produce written follow-ups (e.g., letters) when patients cannot be reached by phone.
• Work to deadlines and service targets, escalate issues when needed.
• Maintain confidentiality and handle sensitive information per data protection rules.

Skills

Excellent customer service

Calm patient empathetic approach

Strong data entry

Confident IT systems usage

Organised workload management

Tools

CRM/database systems

Job description

HR GO Group in Harlow, Essex is seeking a Patient Liaison Advisor to join their Patient Service team. You will handle patient calls with empathy, log data accurately, and support response letters. The role requires a calm and compassionate communication style, accurate data entry, and familiarity with CRM systems.

A basic DBS may be required for this role. This is a temporary, on-site position with potential for permanent after a successful temporary period, offering £13.30 per hour for 37.5