Patient Safety Administrator

Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Wakefield is seeking a Patient Safety Administrator to assist in managing patient safety processes. The role includes data checking, supporting incident management, and providing professional communication in a busy office environment. Candidates should have NVQ level 3 or equivalent, strong Microsoft Office skills, and a track record in administration. This position offers an opportunity to work within a small, dynamic team dedicated to enhancing patient safety and quality of care.

Benefits

Access to NHS pension plan

Generous holiday allowance

Exceptional employee health and wellbeing services

Flexible working options

Qualifications

• Experience in complex administrative roles
• Experience in facilitating meetings, including agendas and minutes
• Ability to work with minimal supervision

Responsibilities

• Ensure data checking within the Local Risk Management System
• Communicate with staff about LRMS concerns
• Extract and manipulate information for reports

Skills

Communication skills

Microsoft Office proficiency

Analytical skills

Attention to detail

Organizational skills

Ability to work under pressure

Education

NVQ level 3 or equivalent qualification

Five GCSEs including English and Mathematics at Grade C or above

Tools

Datix/Radar (LRMS)

Microsoft Access

Microsoft Excel

Microsoft Word

Job description

Please contact Ahmed Hans for any enquiries about the role. Email: [e-mail] Call: 01924 542854

About The Role

The Patient Safety Administrator will assist the Patient Safety Intelligence Manager in providing an efficient, accurate and timely patient safety management process. This is an exciting time to join this small team as the Trust has recently transitioned to a new Local Risk Management System (LRMS) - Radar. The post holder will ensure confidentiality at all times in adhering to the Information Governance Policy within the Trust and be expected to work flexibly across the wider team in order to support learning, improvement and assurance work. The post holder will manage their own workload on a day to day basis within agreed objectives and will need to have an ability to determine priorities, deal with conflicting tasks and achieve deadlines. As part of the Patient Safety team the post holder will provide a friendly and approachable service for all users, internally and externally and support the Divisional teams with the incident management process as and when required. As part of the assessment process at interview, shortlisted candidates will be required to undertake a short Excel exercise; further details will be provided on the day.

Main duties

• The post holder will ensure that accurate data checking procedures are followed within the Local Risk Management System (LRMS) e.g. Datix/Radar.
• The post holder will communicate with all levels of staff following any queries/concerns with the LRMS incident management process escalating any concerns to the Patient Safety Intelligence Manager or Patient Safety team.
• The post holder is responsible for extracting and manipulating information from the LRMS in order to fulfil basic requirements of the Trust.
• Analyse data extracted from the LRMS, identify themes and trends and support the Patient Safety Intelligence Manager in the delivery of basic reports.
• Responds to routine telephone enquiries in a professional manner.
• Assist with general LRMS admin requests including but not limited to password resets, new account creations etc.
• Support the Divisional teams with the incident management process as and when required.
• Monitoring the central email account and responding appropriately using own initiative and escalating as necessary.
• Maintain the Patient Safety inbox and liaise with other Trusts and the Integrated Care Board (ICB) on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.
• Respond to queries, correspondence and telephone calls in a timely and professional manner. Initiate action where possible and report progress as appropriate.

Essential Person Specification Requirements

• NVQ level 3 (or equivalent qualification)
• Five GCSEs, including English and Mathematics, at Grade C or above
• Experience of working within a complex administrative role and office environment
• Experience of providing full Administration/facilitation of meetings to a Committee/Group, including production of an agenda, taking minutes, etc
• Experience of working in an environment with minimal supervision
• Able to demonstrate extensive use and excellent knowledge of Microsoft Office packages (e.g. Access, Excel and Word) to produce fairly complex documents, analysis and regular reports
• Working knowledge of Local Risk Management Systems (LRMS) e.g. Datix/Radar
• Awareness of own limitations
• A willingness to undertake further training as required and evidence of ongoing commitment to personal development
• Excellent verbal and written communication skills
• Demonstrates the ability to work under pressure
• Demonstrates the ability to prioritise own workload and work with minimal supervision
• Systematic and methodical approach to work
• Accurate typing and advance document formatting skills.
• Ability to proof-read and pay attention to detail.

Please refer to the attached job description and person specification for further details.

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Home electronics scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

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