Patient Pathway Navigator: Administrative Support

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking an administrator to provide primary administrative support to consultants and clinicians, handling booking of follow-up appointments, correspondence, and related duties under the Team Leader/ASM.

You will support patient administration across the patient journey, ensure data quality, manage waiting lists, and assist with service development projects while maintaining confidentiality and high standards of customer care.

Qualifications

• Professional, comprehensive, and efficient administrative service across clinical and administrative teams.
• Maintain patient confidentiality at all times and handle sensitive information securely.
• Flexibility to cover other roles or sites and to adapt to varying core hours (08:00–18:00).
• Support waiting list management and validation of care pathways per Elective Access Policy.

Responsibilities

• Provide primary administrative support to consultants and clinicians (booking follow ups, correspondence).
• Support patient administration to underpin the patient journey and data quality.
• Assist in waiting list management and validation of pathways for a specialty.
• Communicate appointment and admission information to patients and carers.
• Liaise with interpreters, clinical coders, and service managers as required.
• Contribute to ongoing service development projects and continuous improvement.

Skills

Customer care

Data quality

Communication

Administrative support

Team coordination

Job description

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking an administrator to provide primary administrative support to consultants and clinicians, handling booking of follow-up appointments, correspondence, and related duties under the Team Leader/ASM.

You will support patient administration across the patient journey, ensure data quality, manage waiting lists, and assist with service development projects while maintaining confidentiality and high standards of customer care.