Proactive Admin Coordinator - Patient Pathway Support

University College London Hospitals NHS Foundation Trust; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust in London seeks an Administration Assistant for the Gynaecology Team within Women's Health. You will manage patient pathways, support waiting time targets, and provide a high standard of administrative service in a busy NHS environment.

The role emphasizes excellent communication, organisation, and patient-centred care, with responsibilities across calls, emails, EPIC documentation, and appointment scheduling.

Qualifications

• Proven track record of working with waiting time targets and in a patient-facing environment.
• Excellent communication, organisational skills and attention to detail; able to work autonomously or as part of a team.
• Experience within a busy NHS team is preferred.

Responsibilities

• Handling incoming calls and completing any required follow-up actions.
• Making outbound calls to patients, GPs, and other healthcare professionals as needed.
• Managing and responding to emails within the shared mailbox.
• Uploading relevant documentation to EPIC in a timely manner.
• Scheduling, cancelling, and rescheduling appointments in line with patient needs and national targets.
• Ensuring appointment reminder calls are carried out.
• Managing incoming and outgoing post efficiently.
• Monitoring and actioning work queues.
• Providing cross cover during times of leave and heavy workload commitment.

Job description

University College London Hospitals NHS Foundation Trust in London seeks an Administration Assistant for the Gynaecology Team within Women's Health. You will manage patient pathways, support waiting time targets, and provide a high standard of administrative service in a busy NHS environment.

The role emphasizes excellent communication, organisation, and patient-centred care, with responsibilities across calls, emails, EPIC documentation, and appointment scheduling.