Patient Pathway Administrator

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking an administrator to provide primary administrative support to consultants and clinicians, handling booking of follow-up appointments, correspondence, and related duties under the Team Leader/ASM.

You will support patient administration across the patient journey, ensure data quality, manage waiting lists, and assist with service development projects while maintaining confidentiality and high standards of customer care.

Qualifications

• Professional, comprehensive, and efficient administrative service across clinical and administrative teams.
• Maintain patient confidentiality at all times and handle sensitive information securely.
• Flexibility to cover other roles or sites and to adapt to varying core hours (08:00–18:00).
• Support waiting list management and validation of care pathways per Elective Access Policy.

Responsibilities

• Provide primary administrative support to consultants and clinicians (booking follow ups, correspondence).
• Support patient administration to underpin the patient journey and data quality.
• Assist in waiting list management and validation of pathways for a specialty.
• Communicate appointment and admission information to patients and carers.
• Liaise with interpreters, clinical coders, and service managers as required.
• Contribute to ongoing service development projects and continuous improvement.

Skills

Customer care

Data quality

Communication

Administrative support

Team coordination

Job description

The post holder will be expected to provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required and as directed by the Team leader/ASM on a day-to-day basis according to service.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through supporting the clinical and administrative teams in the delivery of a comprehensive administrative service. This will involve waiting list management and validation of pathways for a speciality, in accordance with the Elective Access Policy, current RTT targets, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.

• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Answer all telephone calls in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 18:00.
• Support the Team Leader, Assistant Service Manager and Service Manager in the investigation and resolution of patient queries and complaints received direct to the service or via PALS / Complaints Department.
• Book interpreters for patients prior to appointments and admissions as and when required.
• Liaise with Clinical coders to ensure
  patient notes are available so that all patient episodes are coded accurately and promptly.
• To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Any other duties at the request of the Team Leader / Assistant Service Manager / Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.