Clinical Admin & Patient Support Specialist

Allscreens Nationwide Ltd; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative assistant to support the homecare service, handling prescription requests, patient enquiries, and data administration.

The role requires strong organisation, computer skills, and the ability to work with clinical teams to ensure timely processing and accurate records. This position offers a stable NHS environment with training and development opportunities.

Responsibilities

• Monitor and process homecare prescription requests promptly.
• Prioritize email queries on deliveries and patient liaison.
• Coordinate and send completed prescriptions to delivery teams daily.
• Assist in registering new patients to the homecare service.
• Provide listening support to patients and carers by phone.
• Support governance processes, including incident reporting.
• Maintain patient cost trackers and Elfin databases.
• Use Microsoft Office and basic web publishing tools.
• Assist in producing reports and data collection tasks.
• Work independently in manager's absence with accountability.
• Support training of new and temporary staff.
• Carry out other reasonable admin duties as required.
• Scan incoming post and paperwork into the EPR system.
• Handle incoming post and calls for patients and staff promptly.
• Carry out day-to-day office duties as required by service.

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an administrative assistant to support the homecare service, handling prescription requests, patient enquiries, and data administration.

The role requires strong organisation, computer skills, and the ability to work with clinical teams to ensure timely processing and accurate records. This position offers a stable NHS environment with training and development opportunities.